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 Your source for the latest technology information of interest to credit unions across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

October 22, 2018

This Week's News is Sponsored by Better Branches ~

BB

 

General News

 

Prime Financial CU Signs with XDI

Xpress Data, Inc. (XDI), the only company in the nation specializing exclusively in the production and delivery of CU notices, statements, and other event-driven member correspondence, announced that Prime Financial Credit Union has chosen XDI’s CU-specific XpressServices platform to replace multiple vendors and in-house processes. XDI has been tapped to handle the 16,000 member credit union’s statements, notices, and tax – both digitally and traditional paper communications.

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Minnesota’s CUs Introduce Clean Energy Lending Initiative

Minnesota’s credit unions have launched a clean energy lending platform called “CU Green.” CU Green was developed to make clean energy accessible to more Minnesotans through educational resources, loans and investment options, according to the Minnesota Credit Union Network.

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Hardware News

 

How to Clean Inside Dirty Servers: Good Advice from Experts

Dirt, dust and debris inside a server (or storage or switch) can impede airflow, which creates extra heat, which causes all kinds of trouble related to overworked fans. Some experts recommend that you do not take down equipment only to clean it - rather, make cleaning it a standard practice when it is taken down for other reasons. Others note that servers should be cleaned from dust every year or two. Servers should not be taken apart to clean, but compressed air can be used once the covers are off.

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Servers with AI and ML Coprocessors Will Go Mainstream by 2020

Servers with specialized coprocessors for artificial intelligence (AI) and machine learning (ML) will go mainstream by 2020 and account for 10% of the global server shipments, according to IHS Markit's Data Center Server Equipment Market Tracker report. They predict a steady ramp up of investment in servers with coprocessors, especially for servers with general-purpose graphics processing units (GPUs) and field-programmable gate arrays (FPGAs.)

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Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)

 

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Software Updates

 

Group Forms to Tackle Consumer Data-Sharing

FDX - a subsidiary of the Financial Services Information Sharing and Analysis Center (FS-ISAC) - has introduced an interoperable standard and operating framework centred on an API called the Durable Data API (DDA). Large banks are backing FDX, alongside a host of firms, including Intuit, Xero and Yodlee - they all want access to consumer account data. The group said "the launch of FDX marks an industry turning-point toward the standardization of more secure financial data sharing."

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ATMs/Kiosks

 

SensLynx Intros Connectivity Solutions for ATMs, Kiosks

SensLynx's new integrated plug-and-play bundles provide LTE primary connectivity, continuity failover, and SD-WAN technology that helps transform multiple connections into faster, more reliable connectivity. SensLynx Seamless Failover automatically rescues lost primary wired or broadband connections to maintain business continuity. SensLynx Seamless LTE almost instantly deploys primary connectivity to new or temporary (pop-up) locations, while also functioning as a backup or secondary connection.

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The ATM Industry Association Launches next Gen ATM Architecture

ATMIA has launched the next gen API App model for ATMs which has been developed for an industry with over 3.2 million ATMs by a Consortium made up of over 180 companies across the world. Since 2016, the founding companies of the Consortium have been defining a vision for the future of ATMs, producing a detailed architectural blueprint for the API App model which will enable consumers to transact at ATMs for cash and value-added services via their mobile devices.

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ATMs/Kiosks Sponsored by
Heritage Industries


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CU Success Stories  

 

Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  

Member Access Pacific

MAP

and their client is:

Connection Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!

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Wireless World

 

2018 Mobile Banking Award Winners

Javelin’s 2018 Mobile Banking Scorecard seeks to help FIs lay out a strategic road map that leads to deeper engagement and more lasting relationships. It provides a data-driven assessment of more than 200 mobile features at 28 top FIs, and spotlights trends, best practices, and features that make an FI a leader in six categories: Money Movement, Ease of Use, Security Empowerment, Financial Fitness, Customer Service, and Account Opening.

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Fingerprint Card That Removes the Contactless Transaction Limit

Societe Generale is testing the idea of issuing cards that incorporate a built-in fingerprint verification sensor with the aim of using the added security the cards provide to allow users to make contactless payments “with no limit on the amount.” “Because the cardholder authenticates themselves by means of his finger rather than entering the PIN code, all payments can be made using contactless with no limit on the amount,” they say. The fingerprint is verified directly on the card - no element linked to the fingerprint is transmitted to the merchant or to Societe Generale,

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Wireless World Sponsored by
Member Access Pacific (MAP)

MAP

 

The MAP App™ is the first network-branded prepaid card exclusively serving credit unions to offer mobile banking -
contact us now to learn more about this market-leading innovation for credit unions:

(866) 598 - 0698

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Security Section

 

6 Reasons Why Employees Violate Security Policies

This article attempts to explain why some of your employees insist on flouting your cybersecurity rules.

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Protecting API Connections with Forum Sentry

The Forum Sentry API Security Gateway goes beyond access control and deep into security, monitoring all the connections that it forms between systems and enforcing very granular security policies. The API Security Gateway is installed as a hardware appliance, but it can also be virtualized and put into a network as software.

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Technology and Marketing

 

How Voice-Activated Tech Will Change Content Marketing

The author contends that voice-response technology is rapidly emerging as the most disruptive force to hit the industry since the Internet became a visual medium. She notes that 55% of adults will have a smart speaker by 2022, and 24% of people would rather use a voice assistant than visit a website.

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How to Know If Text-Based Analytics Makes Sense

Text-based analytics, also known as text data mining, turns unstructured text into structured data that can be used in a multitude of ways by any organization. Research firm MarketsandMarkets posits that text analytics solutions empower users to perform quick data extraction and categorization with real-time insights from stored data and that the growing importance of insights generated from social media content to build effective marketing campaigns and enhance consumer experience will drive the market's growth.

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5 CRM Trends for 2018

The CRM industry has changed considerably over the past decade and this article looks at the latest trends in CRM technology and use, and how they impact IT and the business overall.

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Online Banking/E-Commerce/Website Design

 

Mastercard, Microsoft Partner on B2B Fintech Network That Could save Billions

Mastercard and Microsoft have developed a B2B global trade platform that creates a directory of businesses for verification purposes and a payment and clearance network to challenge what is today a mostly paper-based system. Mastercard Track is a global trade platform for the procure-to-pay-process which enables FIs, insurance companies and tech providers to streamline services to businesses, such as enhanced data analytics and trade finance.

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BBVA Launches Open Banking Platform in the US

BBVA has officially launched its Banking-as-a-Service platform in the US, using APIs to let firms offer consumers financial products without having to take on fulling banking themselves. The Spanish giant has been operating its Open Platform in beta for six months, allowing third parties that pass security and compliance checks to access, through APIs, a range of their services. Organizations plug into a core digital platform and then access APIs including Move Money, Identity Verification, Account Origination, and Card Issuance services.

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Why Millennials Refuse to Open Accounts Digitally

The article states that millennials are quick to abandon any digital account-opening application that isn’t fast, simple and intuitive. Once abandoned, an FI may never see that person again. Millennials made up 49% of those who opened accounts last year, however research shows that 38% of them abandoned mobile banking activities because the process took too long.

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Internet Access

 

Zyxel Launches SD-WAN Solution for SMBs

Zyxel Communications has launched Zyxel SD-WAN which is a software-defined wide area network solution that is designed to mitigate network issues. In addition to the ability to identify applications and prioritize traffic on the local network, WAN optimization provides load balancing and high-availability to ensure maximum uptime and minimize the effects of latency and jitter for critical applications such as VoIP and video conferencing.

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Cato Networks Adds Self-Healing SD-WAN

Cato Networks announced the expansion of its self-healing SD-WAN capabilities, as well as an update to its network security rules. Because it's cloud-based, Cato Networks said that they are able to eliminate edge devices, VNFs and standalone services that would normally hamper high-availability configurations in networks. They claim that they are able to solve high-availability issues via their distributed cloud-scale packet engine.

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Call Centers

 

Nine Tips for Helping Your Agents Write Better-Faster Emails

A 2018 Forrester research study found that email is still the most commonly used digital customer service channel, used by 54% of the customers surveyed. Additionally in a recent Bizrate Insights study, 29% of US consumers (of all ages) preferred using email to contact support, and only 1% preferred using social media for the same purpose. This article offers nine tips for managers who want to improve their contact center's email critical response time.

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