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 Your source for the latest technology information of interest to credit unions across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

November 26, 2018

This Week's News is Sponsored by Better Branches ~

BB

 

General News

 

Paramount Management Group & Actors FCU Partner

Paramount Management Group announced that it has entered into a long-term agreement with Actors Federal Credit Union to deploy Paramount’s digital media solutions at approximately 250 ATMs located at the CU's off-premise locations throughout New York City. Paramount’s digital media solution, which runs independent of the ATM and is not limited to consumers using the ATM, consists of a stand-alone video topper that is installed on top of the terminal.

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TruHome Signs 7 New Credit Union Partnerships

TruHome Solutions, a credit union service organization focused on mortgages, has inked new partnership agreements with seven credit unions. The Kansas City-area mortgage CUSO’s new partners are: 1) Volt CU; 2) Dade County FCU; 3) Texoma Community CU; 4) Southwest Financial FCU; 5) Mesquite CU; 6) Campus CU; and 7) Cooperative CU.

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Hardware News

 

NEC Display Debuts High-Image Quality Desktop Display

NEC Display's MultiSync EA271U business-class desktop display offers 4K UHD image quality and improved USB-C connectiviity. The 27-inch display, aimed at small and medium-sized organizations, features a three-sided narrow bezel of 1.00-millimeters, which eliminates distractions while providing a large desktop space that helps enhance productivity.

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Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)

 

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Software Updates

 

Technologies That Will Disrupt Financial Services in the next 5 Years

The author states that the scope and speed of evolution in regulation, consumer behavior and technology – coupled with the emergence of new competitors – mean that the future of banking will not be a continuation of the past. He says that the four most transformational challenges and opportunities for the future of banking through the next 5 years include: 1) Response to consumer needs; 2) Optimization of costs; 3) Creation of new revenue streams; and 4) Development of security and compliance systems.

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ATMs/Kiosks

 

Annual Fed Report Shows More Transactions Made In-Person with Cash than Debit or Credit

Cash remains the most frequently used payment instrument in the nation, according to a new report out of the Federal Reserve’s Cash Product Office. The 2017 Diary of Consumer Payment Choice found cash payments made up 30 percent of payments last year, more than any other payment instrument. Debit cards were used 27 percent of the time while credit cards made up 21 percent of payments.

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ATMs/Kiosks Sponsored by
Heritage Industries


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CU Success Stories  

 

Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  

Better Branches

Better Branches

and their client is:

SchoolsFirst Federal Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!

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Wireless World

 

6 Mobile Security Threats You Should Take Seriously in 2019

Mobile malware infections are incredibly uncommon in the real world — with your odds of being infected significantly less than your odds of being struck by lightning, according to some estimates. Security experts contend that the more realistic mobile security hazards lie in these areas: data leakage, social engineering, Wi-Fi interference, out of date devices; cryptojacking attacks, and physical device breaches.

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Wireless World Sponsored by
Member Access Pacific (MAP)

MAP

 

The MAP App™ is the first network-branded prepaid card exclusively serving credit unions to offer mobile banking -
contact us now to learn more about this market-leading innovation for credit unions:

(866) 598 - 0698

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Security Section

 

66% of Vulnerabilities Published Through Q3 2018 Have a Documented Solution

A large number of the vulnerabilities reported in 2018 have either updated versions or patches available. However, 24% of the reported vulnerabilities currently have no known solution which is a reminder that, while patching is very important, it cannot be relied on exclusively as a remedy.

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24 Best No Cost Security Tools

Infosec professionals are fortunate to have many good free tools for a range of tasks. This article lists 24 of them that are available for download.

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Technology and Marketing

 

Why Compliance Is No Excuse for Being Dull on Social Media

The author contends that the best way to engage consumers without face-to-face interaction is through social platforms. He goes on to offer tips on how to plan, build and execute a social media marketing strategy that stays within the boundaries of compliance.

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How Patelco Turned Friends into Members

Patelco Credit Union developed a “refer-a-friend” program as a way to thank its members for their loyalty while increasing its membership. The goal was to create a truly holistic, multi-channel program that would make joining Patelco as convenient as possible, whether in-branch, online or over the phone. In action, members with at least four products and services were sent personal referral codes, either through email or direct mail. The personal referral code could be passed to friends and family through various channels, including text, email and social media.

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Online Banking/E-Commerce/Website Design

 

Got Questions About Student Loans? A Chatbot Can Help

As millions of students investigate their student loan options through the Free Application for Federal Student Aid (FAFSA) application, Lenexa, KS-based CommunityAmerica Credit Union has unveiled a new chatbot aimed at easing the process. Known as FAFSAhelp and FAFSAchat, CACU claims the service is “the first and only FAFSA support site using a chatbot to address student's top pain point entering college – the FAFSA form."

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Biometric Onboarding

New Zealand's ASB is speeding up the customer onboarding process with the introduction of biometric facial recognition technology that allows eligible new customers to open an ASB account from anywhere in New Zealand in approximately 15 minutes, and start transacting the same day. Their biometric ID app developed by VIX Verify enables people to verify their identity by comparing a photo of themselves and a photo of their eligible drivers’ licence or passport.

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Internet Access

 

DNS over HTTPS Seeks to Make Internet Use More Private

The IETF has standardized DNS over HTTPS (DOH), which encrypts DNS queries so eavesdroppers can’t tell what sites users connect to. The terms DNS over HTTP (DOH), DNS over HTTPS (DOH), and DNS over TLS (DOT) are often used interchangeably, but it is important to distinguish among HTTP, HTTPS, and TLS underlying this web-based DNS function. While DOH can contribute to Internet privacy, it’s also important to recognize there are other ways to address the problem, and this article covers those as well.

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The Top 5 Myths About Cloud-Based Security

People who trust the public cloud outnumber those who don't by a ratio of 2-to-1, according to research from Intel. More than 62% of IT professionals now store their data in the public cloud as well. This article looks at the five most common misconceptions about cloud-based security infrastructure, and what your organization should be looking for in a solution.

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Call Centers

 

Why Consumers Change Suppliers After a Bad Call Center Experience

In 2018, 82% of customers said they would change suppliers following a bad call center experience; but 91% of customers said they would remain loyal to a supplier after a good call, according to CallMiner. Respondents pointed to a few key reasons they switch: A serious problem with service (32%); Unfair treatment (28%); and Lack of timely responses (25%). Respondents said they would stay for a variety of reasons, between the call center staff simply knowing their service history (62%) and interacting with a more caring and polite staff (43%).

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