Your source for the latest technology information of interest to credit unions across America.
Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.
This Week's News is Sponsored by Better Branches ~
PSCU announced that two current Owners – Hawaii Central Federal Credit Union and Hawaiian Tel Federal Credit Union – have renewed their 10-year partnerships with the CUSO, while Maui Federal Credit Union has joined the cooperative as a new Owner. All three CUs will partner with PSCU for credit processing services, with Hawaii Central FCU also utilizing them for debit processing.
CRMNEXT, a leading global CRM solution provider in financial services, announced its partnership with OneSpan, a leader in digital identity security, transaction security, onboarding and business productivity. CRMNEXT will integrate OneSpan’s e-signature product, OneSpan Sign, into its CRM solution.
Cisco announced the C-Series C4200 server, a 2RU box comprised of the C4200 chassis and C125 server nodes that boosts processor-core density 128% using AMD EPYC 7000 CPUs. For dense environments, performance per watt is a key metric. EPYC processors offer the most cores with lower power consumption than other offerings, Cisco said about its reasoning behind using the AMD technology.
Zotac is known for its mini PCs, and the company came to the recent Computex 2018 show with a system as small as a wallet, a Ryzen 5 mini-PC and more.
Windows Server 2019 will be available in the second half of the year, and you can preview it via the Insiders program. The OS will add new features to handle hybrid cloud setups and hyperconverged infrastructure. The next version of Windows Server also adds new security features and enhances support for containers and Linux.
The partnership between Mastercard and Diebold Nixdorf is to run trials with two ATM products – Mastercard Cash Pick-Up and Cardless ATM powered by Mastercard. Cash Pick-Up, announced last year, turns the ATM into a disbursement channel even if the beneficiary doesn’t have an account or a debit card. Cardless ATM will allow Mastercard cardholders to take cash out from the nearest participating ATM whether in their home town or while traveling abroad – initiated from the consumers’ mobile banking app.
According to Lost in Transaction: Payment Trends 2018, a report from Paysafe, cash continues to thrive as the most common form of payment. The great majority (87 percent) of consumers said they had used it within the past month to make a purchase. ATM visits were up too — 83 percent had visited one in the last month compared to 75 percent in 2017. However, about half of consumers said they carry less cash than they did a year ago.
Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:
and their client is:
In the US, at least, mobile wallets and contactless transactions in general have been a hard sell, but now research results indicate so-called frictionless payments may themselves hold less attraction for consumers than many had thought. Apps that allow users to set up a payment method and then let transactions unfold in the background (e.g., Lyft and Uber) raise big security and privacy concerns with consumers, according to a five-nation survey of more than 5,000 persons conducted in April by the acquirer Paysafe Group. Fully half of consumers said fear of fraud was holding them back from using such apps, while 52% cited concerns about how their data might be used by other entities.
The MAP App™ is the first network-branded prepaid card exclusively serving credit unions to offer mobile banking -
contact us now to learn more about this market-leading innovation for credit unions:
(866) 598 - 0698
Electronic money laundering, also known as Transaction Laundering, is the most common, but least enforced, method of money laundering. The principle is simple: an unknown online business uses an approved merchant’s payment credentials to process credit card transactions for unknown products and services. Research has shown that Transaction Laundering for the online sales of products and services reaches over an estimated $200 billion a year in the US alone.
The Open Threat Management Platform essentially acts as both an SIEM and a frontline security appliance. This article offers a review of the Seceon platform.
The author argues that marketing must move beyond the promotion of basic banking products, and instead focus on the value proposition of the valuable consumer experience at each touchpoint.
Consumers are sending a worrisome message: ‘Digital banking is all the same.’ Only half of U.S. consumers are satisfied with online and mobile banking at their primary FI. The latest Javelin Strategy & Research report, Building Better Online Banking, outlines 36 online banking principles that are key to success in crucial aspects of digital banking – ease of use, security empowerment, money movement, financial fitness, consumer service, and account opening.
The author contends that onboarding is not only the best way to establish a great first impression, but one of the most economical (and impactful) ways to impact satisfaction. He states that FIs that don't have a sophisticated, digital-first onboarding strategy will see sagging satisfaction scores and a balance sheet that suffers.
With the launch of AI Express, Mastercard says that they will help organizations develop a tailored artificial intelligence model that answers real business questions and can be swiftly deployed. The AI Express program was designed to help companies address key business priorities, including: Anti-money laundering, Fraud risk management, Cyber security, Credit risk prediction and Operational efficiencies.
There are many considerations when selecting a public cloud service. Research firm Gartner recommends closely evaluating these 5 areas: 1) Ease of Use; 2) Open Source Friendliness; 3) Cost; 4) Technical Support; and 5) Strong Partner Ecosystem.
When Windows Server 2019 is released this fall, the updates will include features that enterprises can use to leverage software-defined networking (SDN). SDN for Windows Server 2019 has a number of components that have attracted the attention of early adopters including security and compliance, disaster recovery and business continuity, and multi-cloud and hybrid-cloud connectivity.
Establishing the right measures and objectives is one of the most important responsibilities in leading and managing a call center successfully. This article looks at 7 key categories of measures that should be in place in every contact center.