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December 3, 2018

This Week's News is Sponsored by Better Branches ~



General News


Better Branches Technology Releases Latest Version of Better Lobby

Better Branches Technology, a provider of branch visitor queuing and appointment handling software for credit unions, announced the Version 6.9 release of their Credit Union industry-leading Better Lobby visitor management system. Enhancements in the latest version provide CUs with an improved Better Lobby user interface, advanced appointment scheduling capabilities, and more flexible branch video appointment scheduling options.



Nordstrom FCU Chooses ESP

Enhanced Software Products, a provider of customer-centered core processing and technology solutions strictly for credit unions, announced that Nordstrom Federal Credit Union located in Seattle, WA has chosen ESP to be their core processing service provider. Nordstrom FCU has been serving Nordstrom store employees since 1936.



Cornerstone Financial CU Selects ShareBase

Cornerstone Financial Credit Union, serving more than 40,000 members nationwide, has selected ShareBase, an enterprise cloud-based sharing product from Hyland. Using ShareBase within its lending operations, Cornerstone FCU will gain greater control over lending documentation shared with external members.




Hardware News


Emerico Unveils R35 Self-Service Robot for Branches

Emerico, a U.S.-based provider of banking and retail technology, has unveiled its R35 self-service robot. Outfitted with an ultrasonic sensor on each side and an internal GPS tracker, the R35 can maneuver intelligently across the floor to greet branch visitors and assist them with various tasks. Among other features, the R35 includes a keypad with a secure card reader and a built-in receipt printer. It is also equipped with a 12.3-inch display for quick assistance via video conference.



HP Launches New ProBooks for Smaller Organizations

HP launched a set of new ProBooks starting at $589 designed for smaller organizations. The portfolio utilizes the design language from its mainstream and premium PCs with slim designs and narrow bezels, adds business features to secure firmware and BIOS, and includes the latest 8th Gen Intel Core processors.



Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)


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Software Updates


Review: ImmuniWeb Offers True Automated Penetration Testing

The ImmuniWeb suite aims to be the sort of penetration testing platform that anyone can use and afford. They do this by automating almost all of the penetration testing, while keeping a staff of experts on hand all the time to help out if the platform gets stuck or encounters something new. The company guarantees that no customer will ever receive a false positive from their testing. If they do, they get their money refunded. Available as an on-demand service, a monthly subscription starts at $999.



How to Use the Windows 10 Troubleshooter to Fix Just About Anything on Your Computer

The troubleshooter is located under Update & Security on the Windows Settings screen. There are numerous entries for troubleshooting some of the more common configuration problems Windows 10 users experience on a regular basis.



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Are CUs Missing a Chance to Improve Efficiency?

The author states that recyclers are not an effective solution for high-volume cash processing, such as commercial accounts, night deposits or ATMs because they are too slow, fill up quickly, and need to be properly bled, interrupting and further delaying the count. He contends that countertop multi-pocket currency sorters are designed to count and sort large volumes of cash for quick, efficient ATM and commercial deposit processing.



Windows 10 Migration for ATMs: The Clock Is Ticking

Thirteen-and-a-half months from now, support for the Microsoft Windows 7 operating system will end. Once Microsoft ceases to support Win 7, it will no longer provide security updates, application patches, or technical support. This means that Windows 7-based ATMs will no longer be PCI DSS compliant and their owners can face financial penalties. Complex migrations can take up to 18 months but most migrations usually fall in the 12–18 month time window.



ATMs/Kiosks Sponsored by
Heritage Industries

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CU Success Stories  


Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  



and their client is:

New England Federal Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!


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Wireless World


China and Norway Love Mobile Wallets. the U.S.? Not so Much

China leads the pack in mobile payment spending, with 47% of people there using a mobile wallet. In second place is Norway, a country with only 5.2 million people–but a full 42% of them use a mobile wallet. In a distant third place are the Brits, with 24% mobile wallet penetration. And as for Americans, well, we are in seventh place, with just 17% of us using mobile wallets.



Not All FIs Are on Board the Mobile-Banking Train

Payments experts may think mobile technology is crucial for FIs, but it turns out a significant chunk of community FIs under $500 in assets don’t agree. Fourteen percent of respondents in a survey this summer of banks and credit unions said they not only don’t offer mobile payments and other mobile-banking services but have no plans to offer them.



Card Issuers Make Progress Toward Seamless Mobile Transaction Protocols

As mobile payments expand, credit card issuers find themselves challenged to develop technical protocols that ensure a seamless shopping experience for consumers. A panel of credit card issuers at last month's Money20/20 conference focused on challenges in three areas: 1) a standard called 3DS to authenticate card-not-present transactions that will reduce fraud and false declines, 2) secure remote commerce and 3) tokenization, the process by which the primary account number is replaced with a surrogate value called a token.



Wireless World Sponsored by
Member Access Pacific (MAP)



The MAP App™ is the first network-branded prepaid card exclusively serving credit unions to offer mobile banking -
contact us now to learn more about this market-leading innovation for credit unions:

(866) 598 - 0698

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Security Section


IBM QRadar Advisor with Watson Boosted with MITRE Framework

IBM Security has expanded the capabilities of the QRadar Advisor with Watson with MITRE framework integration that "allows it to learn from security response activities within an organization." The latest release of the platform has been given what IBM calls "learning loops," in which new analytic models and algorithms will permit QRadar Advisor to identify more attack patterns — whether they are quick hits or progressive infiltration — and adapt this knowledge to local environments.



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Leaders Roundtable

Core Systems:

Core Systems as Systems of Engagement

Celent -
Read Stephen Greer's comments:

Corelation -
Read Theresa Benavidez's comments:

Enhanced Software Products -
Read Matt Lefler's comments:

Member Driven Technologies -
Read Scott Johnston's comments:

Share One -
Read Teri Van Frank's comments:

United Solutions Company -
Read Jim Giacobbe's comments:

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Technology and Marketing


9 Digital Marketing Trends FIs Must Embrace in 2019

Here is what the author believes will be the most important financial marketing trends for the next 12 months and beyond: 1. Personalization; 2. AI and Machine Learning; 3. Restaffing Marketing Departments; 4. Chatbots; 5. Influencer Marketing; 6. Mobile Marketing; 7. Content Marketing; 8. Geolocation Targeting; and 9. Voice Search.



How Does AI-Based Credit Scoring Fare Against Traditional Credit Scoring?

Traditionally, the biggest advantage of AI-based credit scoring systems is that they can unearth hidden relationships between variables that are not always apparent to traditional credit scoring systems which look at one variable at a time. Some experts say that AI-based credit scoring models provide a more nuanced evaluation of data and can consider data that would not seem relevant or even included in a traditional credit scoring model. AI can provide rules that are very complex and in-depth, as opposed to traditional credit scoring models that use very simple rules, and often end up rejecting borrowers who are credit-worthy.



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Online Banking/E-Commerce/Website Design


Alexa, Open a New Account for Me

Apple’s Siri, Google Voice, Amazon’s Alexa, Microsoft’s Cortana and Facebook’s M. are conversational interfaces that are here to stay and their use is growing with every passing day. In a Genpact study of more than 6,000 consumers, 27 percent of respondents said they would be comfortable setting up a new account with a digital assistant, such as Siri or Alexa. The author concludes that this increasing level of acceptance provides FIs with an opportunity to use conversational AI as a key differentiator in the marketplace.



Visa’s Counterfeit Fraud Declines, but Some Other EMV Measures Signal a Conversion Lull

Visa says card-present counterfeit fraud dollars for merchants that have completed their chip card acceptance upgrades were down 82% in quarter ending June 30 from levels they experienced in the September 2015 quarter, just before the card networks’ U.S. EMV liability shifts took effect. And while the total number of Visa EMV cards eked past half a billion—500.3 million versus 499.7 million in June—the mix changed. Visa chip credit cards declined from 210.6 million to 207.9 million over the three months, while EMV debit cards increased to 292.4 million from 289.1 million.



Checks a Thing of the Past for Many Members This Holiday Season

According to new data from the National Retail Federation, just 2% of shoppers plan to pay for their purchases with checks but far more (44%) said they plan to use more modern methods, such as PayPal (35%) (35%), Apple Pay (8%), Samsung Pay (5%), Google Pay (5%) or Venmo (4%). The trade group’s survey of 7,516 consumers also found that 42% of shoppers planned to do their holiday shopping with credit cards, 39% planned to use debit cards and 17% planned to pay with cash.



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Internet Access


Cisco Virtual Networking Index Report: Enterprise SD-WAN Will Bury MPLS by 2022

Cisco's Virtual Networking Index report states that there will be explosive growth of video over the coming years, and the report also said that SD-WAN traffic in the enterprise sector will grow at a CAGR of 37% compared to 3% for traditional MPLS-based WAN. Cisco's VNI report also predicts that SD-WAN will increase five-fold and will account for 29% of WAN traffic by 2022.



12 Top Web Application Firewalls Compared

This article breaks down the top 12 web application firewalls to help you determine which WAF suites and services best suit your organization’s needs, along with peer review ratings from Gartner PeerInsights.



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Call Centers


Privacy vs. Personalization: Contact Center Manager Considerations

Organizations must walk the logistical tightwire – consumers simultaneously want their data privacy respected, but also want highly customized and personal experiences that require smart use of that very same data. This article looks at some privacy issues to consider in your contact center.