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 Your source for the latest technology information of interest to credit unions across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

December 24, 2018

This Week's News is Sponsored by Better Branches ~

BB

 

General News

 

Corelation Signs $1.7 Billion Achieva CU

After an 18-month core selection process with the assistance of Cornerstone Advisors, Achieva Credit Union ($17B assets; 160,000 members; Dunedin, FL) deemed Corelation’s KeyStone platform as, “the core that aligns with Achieva’s strategic vision of being ready for the future,” according to Achieva CU President & CEO Gary Regoli. The credit union had been on their current core processor for over 27 years.

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Jack Henry & Associates Gives FIs a Voice in Consumers' Homes

Jack Henry & Associates has introduced a voice-driven consumer bill pay solution, and has also confirmed that more clients have secured their skill certification for voice-enabled banking through an Amazon Alexa device. iPay QuickPay integrates Jack Henry's consumer bill pay functionality with Alexa smart speakers, enabling consumers to complete bill payment activities via simple voice commands.

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Hardware News

 

HPE Aims Superfast Memory-Driven Flash Storage at Real-Time Workloads

HPE's Memory-Driven Flash is built around NVMe (non-volatile memory express) and storage-class memory (SCM) and designed to meet performance requirements of new workloads. NVMe is an extremely fast communications protocol and controller designed to move data to and from SSDs via the PCIe bus standard. SCM, meanwhile, is a hybrid memory/storage technology that, like flash, is nonvolatile (or persistent) but offers a level of performance somewhere between today's NAND flash SSDs and DRAM.

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Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)

 

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Software Updates

 

Windows Virtual Desktop Service on Azure

If you don't want the work of managing PCs and applications like Office 365, you can hand all that over to Microsoft. Or you can use Windows Virtual Desktop Service to put Windows on Azure as virtual desktops, where they're much easier to patch and protect. Azure is already a popular destination for Windows desktop virtualization using the traditional Remote Desktop Session Host (Terminal Services) approach with Windows Server — RDSH accounts for nearly 10 percent of Azure compute hours.

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ATMs/Kiosks

 

Postpone the Requiem for ATMs: A Drop in the Global Installed Base Isn’t the Whole Story

The total number of ATMs around the world peaked in 2017 at 3.28 million and then started a slow decline that will see it fall to 3.23 million by the end of 2023, according to RBR Research, a London-based firm. And while the reason is related to a downdraft in consumer cash usage, that downdraft is most dramatically going on in one very large country—China. “Convenient access to cash remains a priority for a great many customers around the world, and ATMs will continue to be a key cash delivery channel in the years to come,” said an RBR consultant.

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US Payments Forum Publishes Guide to Contactless ATM Transactions

With more than 85 percent of U.S. ATMs now accepting EMV contact chip cards, many ATM owners are looking to make transactions easier and faster by adding contactless capabilities. The U.S. Payments Forum is looking to help them with "Guidelines for Contactless ATM Transactions – A Guide for ATM Owners and Operators," a white paper that offers guidance on accepting contactless chip transactions at the ATM.

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ATMs/Kiosks Sponsored by
Heritage Industries


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CU Success Stories  

 

Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  

Enhanced Software Products (ESP)

ESP

and their client is:

Ukrainian Selfreliance New England FCU

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!

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Wireless World

 

A How-to Guide for Building the Best Mobile Banking App

So how can FIs rise above the competition, improve their app experience, and stand out in an ever-expanding sea of options? The author contends that "features come first and foremost," but she goes on to cover three other major prerequisites to a compelling mobile experience.

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Mobile Payment Behaviors, Biases Examined in Report

Simon-Kucher & Partners, a marketing consulting firm, has released "How Behavioral Science Can Unleash Digital Payments Adoption" and in it they say that the majority of U.S. consumers (89 percent) still prefer paying with cash, credit card or debit card. Only 8 percent of respondents prefer mobile payment. Additionally, nearly 40 percent of the time, reasons cited for not using mobile payments included fraud and identity theft. Only 13 percent of mobile payment nonusers thought mobile wallets were secure.

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Wireless World Sponsored by
Member Access Pacific (MAP)

MAP

 

The MAP App™ is the first network-branded prepaid card exclusively serving credit unions to offer mobile banking -
contact us now to learn more about this market-leading innovation for credit unions:

(866) 598 - 0698

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Security Section

 

Cyber Readiness Institute Launches New Program for SMBs

The Cyber Readiness Institute (CRI) has formally launched a new program geared to help small and midsize businesses (SMBs) create cyber awareness at their companies. The program focuses on four areas: authentication, phishing, patching, and safer use of USBs.

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Leaders Roundtable

Core Systems:

Core Systems as Systems of Engagement


Celent - http://www.celent.com
Read Stephen Greer's comments:
https://www.cunews.com/Celent.pdf

Corelation - http://www.corelationinc.com
Read Theresa Benavidez's comments:
https://www.cunews.com/Corelation.pdf

Enhanced Software Products - https://www.espsolution.net
Read Matt Lefler's comments:
https://www.cunews.com/ESP.pdf

Member Driven Technologies - http://www.mdtmi.com
Read Scott Johnston's comments:
https://www.cunews.com/MDT.pdf

Share One - http://www.shareone.com
Read Teri Van Frank's comments:
https://www.cunews.com/ShareOne.pdf




United Solutions Company - http://www.unitedsolutions.coop
Read Jim Giacobbe's comments:
https://www.cunews.com/UnitedSolutions.pdf

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Technology and Marketing

 

Four of Banking’s Best Marketing Campaigns in 2018

This article looks at four examples of innovative marketing campaigns that were a hit in 2018.

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Online Banking/E-Commerce/Website Design

 

Invisible PFM Will Transform Banking as You Know It

The author is convinced that in its current “visible” guise, Personal Financial Management (PFM) is not nearly as innovative as it can be, and it is the “invisible” idea of PFM that is set to overhaul banking as we know it. "Unseen PFM" will automate your bill payments, make recommendations based on your personal information and financial circumstances, and solve financial headaches.

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Experian Boost for Credit Scores

Experian Boost is a free online platform that places the control in the consumers’ hands to influence their credit scores. The platform will feature a sign-in verification, during which consumers grant read-only permission for Experian Boost to connect to their online accounts to identify utility and telecommunications payments. After they verify their data and confirm that they want the account information added to their credit file, consumers will receive an instant updated FICO Score.

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Internet Access

 

AT&T Works with AWS to Boost Cloud Recovery Timeframes

AT&T is teaming up with Sungard Availability Services and Amazon Web Services (AWS) to offer its business customers cloud recovery support. The managed Cloud Recovery service, which is supported by AWS, cuts down the time it takes for businesses to recover their mission-critical data when disaster strikes their cloud storage and services. According to A&T, the recovery process can be done in four hours or less.

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Call Centers

 

Want to Supercharge Engagement in Branches? Look to Your Contact Center

What contact center solutions can FIs leverage to enhance the branch experience today or in the future? The author recommends these three: 1) Advanced workforce management; 2) Audio recording and related real-time performance management metrics; and 3) Unified desktops.

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Benefits of Chatbot Banking

Chatbots are machine learning technology which learns to answer queries by users. Some advantages of chatbots include: Fast response; Multitasking; No human supervision; Ease of use; Availability; and Cost efficient.

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