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 Your source for the latest technology information of interest to credit unions across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

April 2, 2018

This Week's News is Sponsored by Better Branches ~

BB

 

General News

 

CU*Answers Announces 18.03 Software Release

CU*Answers, the 100% credit union-owned cooperative CUSO, announced it has deployed the latest software upgrade to its flagship core processing system, CU*BASE. The CU*BASE 18.03 software upgrade is the first major software release for the CUSO for the 2018 calendar year.

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Achieva CU Partners with PSCU for Debit and Credit Processing Support

Achieva Credit Union (Dunedin, FL) has come on board as PSCU's newest Owner. PSCU will provide in-house credit and debit processing support, ATM terminal driving and bill pay solutions for Achieva's more than 150,000 members.

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Hardware News

 

Google Chromebooks Are a Hit with Security Experts

When the team behind Google's Chrome OS software and Chromebooks set out to reinvent the laptop, it quickly zeroed in on security as an area where it could bring a fresh perspective. Some analysts say that Chromebooks have gained popularity through a combination of affordability and simple but effective security.

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USB-C Explained: How to Get the Most from It (And Why It's Great)

USB-C is now part and parcel of most laptops, phones and tablets made today. Because the USB-C plug is symmetrical, it can be inserted either way, eliminating the frustrations of earlier USB ports and putting it on a par with Apple’s reversible Lightning plug. On many laptops and desktops, the USB-C specification also supports Intel’s Thunderbolt 3 data-transfer technology. A USB-C port equipped with Thunderbolt 3 can push data speeds to a theoretical limit of 40Gbps.

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Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)

 

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Software Updates

 

Blockchain and Cryptocurrency May Soon Underpin Cloud Storage

The emerging blockchain-based distributed storage market could challenge traditional cloud storage services, such as Amazon AWS and Dropbox, for a cut of the cloud storage market. One analyst noted that "cold storage is one of most prime opportunities for blockchain right now. It's a $200 billion market."

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Containers vs. Serverless Computing: Why to Go Serverless

Containers let developers deploy, replicate, move, and back up a workload even more quickly and easily than via the use of the more popular virtual machines. Yet some analysts think that “serverless” is more appealing than containers. Serverless refers to services like AWS Lambda that offer developers a way to focus on writing application logic rather than server infrastructure.

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ATMs/Kiosks

 

4 in 10 US Millennials Find Paying with Cash 'Inconvenient,' Study Finds

New research from Capital One shows that only 4 in 10 (41 percent) of those surveyed said they carried cash regularly, while 1 in 4 (25 percent) said they rarely or never carry cash at all. The cashless trend is especially pronounced among millennials: Among that 18–25 age group, 34 percent rarely or never carry cash compared with 25 percent in the over-55 demographic.

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FTR Solutions Offers Complimentary ATM Fraud Prevention Framework

FTR Solutions announced its release of the ATM Fraud Prevention Framework which is a freely available publication that brings together a comprehensive set of best practice and anti-fraud requirements with a suite of validation tests to assess fraud exposure at self-service devices. FTR Solutions said that it is providing the framework to the industry at no charge as a global crime prevention initiative.

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ATMs/Kiosks Sponsored by
Heritage Industries


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CU Success Stories  

 

Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  

QuestSoft

QuestSoft

and their client is:

Patelco Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!

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Wireless World

 

How Will the Smartphone of the Future Impact Banking?

The smartphone of the future will have “invisible innovations” including 5G connectivity, AI capabilities, machine-learning chips and processing power far beyond phones today. These devices will increasingly be used to authenticate access to physical and digital environments including homes, stores, information systems and all banking channels.

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Overhauling the Mobile Account Opening Experience

With nearly 1 in 3 checking account applicants turning first to smartphones, mobile origination is a huge problem for the banking industry that is long overdue for a makeover. A combination of poor user experience, confusing fraud screening processes, and an inability in most cases to save and resume applications continue to force applicants offline, or to competitors. Javeline states that FIs must better integrate their product marketing content with mobile banking experiences, and provide clear support and guidance during the application—even when it means suggesting that the user come into a branch.

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Wireless World Sponsored by
Member Access Pacific (MAP)

MAP

 

The MAP App™ is the first network-branded prepaid card exclusively serving credit unions to offer mobile banking -
contact us now to learn more about this market-leading innovation for credit unions:

(866) 598 - 0698

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Security Section

 

Think of 'Insiders' When Drafting and Implementing Security Policies

Almost every organization has a range of vendors and vendor personnel on site at their facilities, rendering services on an ongoing basis. This article covers some ways that you can mitigate the risks that flow from vendor use of customer technology systems.

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Only 26% of US Companies That Paid Ransomware Attackers Had Files Unlocked

Ransomware attacks continue to rise, and organizations that pay the hackers in hopes of unlocking their files often find themselves both out of luck and victims of future attacks, according to a new report from security firm SentinelOne. Some 45% of US companies hit with ransomware last year paid at least one ransom, according to the report. However, only 26% of those actually had their files unlocked afterwards. Further, organizations that paid the ransom were targeted and attacked again 73% of the time, the report found.

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Technology and Marketing

 

People Are Going into Debt for Rewards Points and Miles: Survey

A recent survey revealed that nearly 40% of people with rewards credit cards also carry debt on those cards, negating some or all the benefits rewards cards provide. On average, the balance is often nearly enough to swamp any benefit the cardholder might receive rewards-wise from the card.

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Online Banking/E-Commerce/Website Design

 

Visa Gets Set for the Next Big EMV Phase - Making Contactless Transactions Routine

With the EMV conversion mostly behind it, the United States is ripe for another big change at the point of sale—adoption of tap-and-go payments, says Visa. With 96% of its payment volume now chip-based, Visa’s goal is to process 55% of its U.S. payment volume from contactless-enabled terminals by the end of the year.

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Internet Access

 

SpaceX Plan for Global Satellite Internet Service Approved by FCC

The FCC has put its weight behind a plan by aerospace manufacturer SpaceX to cover large swathes of the United States with broadband Internet through a large constellation of satellites.

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Shedding Light on Broadband Performance for an Optimized SD-WAN

Broadband variability is a big problem for companies looking to shift to SD-WAN, and network professionals might wish they had a “broadband scorecard” to help them decide which type of broadband to use. ThousandEyes' says that they have a solution that can help by monitoring broadband performance which enables network professionals to make an educated decision before moving to a broadband-based SD-WAN.

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Call Centers

 

VACU Sings the Praises of Voice Authentication

Call center employees at Virginia Credit Union are now authenticating members via a voice-based security system in as little as six seconds. Prior to installing Nuance Communications’ Voice ID, it took an average of 92 seconds for call center employees to authenticate members, but since rolling out Voice ID, overall call times have reduced by 24 percent.

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Apple's Business Chat Means One Day You Might Ask HomePod for a Loan

The author predicts that you won’t just be asking Siri to play songs or for the temperature; you will soon be asking it to conduct much more complex tasks, such as arranging loans and paying bills.

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IBM Watson Comes to Contact Centers

Digital-only Australian bank UBank has teamed up with IBM to create a "hyper-personalised" AI-powered cognitive assistant for customer service employees. Called RoboBrain, the assistant relies on IBM's Watson to create a one stop, one screen tool for searching information at UBank. Staffers talking to customers on the phone or via LiveChat can type one of thousands of questions, in natural language, and get answers in a couple of seconds.

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