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 Your source for the latest technology information of interest to credit unions across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

October 30, 2017

This Week's News is Sponsored by Better Branches ~

BB

 

General News

 

New Release of IMM's eSign

IMM announced that its latest release of IMM eSign for Credit Unions is now available. The new release of IMM’s eSignature platform features a streamlined in-person signing ceremony and a new “Widgets-To-Workflow” solutions pack that aggregates IMM technology components.

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Oswego County FCU Signs 7 Year Agreement with Synergent

Synergent announced that Oswego County FCU has signed a new seven-year agreement for the Symitar Episys Core Processing Solution. Oswego County FCU also has signed an online services agreement, and will be partnering with Synergent for Electronic Check Collection, Share Draft Processing, Opening Act, Jwaala, and Bill Pay. Based in Oswego, NY, Oswego County FCU holds $79M in assets and has 12,347 members.

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Credit Unions Gain Access to One of World’s Largest Blockchain Groups

Credit unions are set to get a seat at the table of one of the world’s largest blockchain organizations, as the National Association of Federally Insured Credit Unions has been invited to join Hyperledger. Hosted by Linux, Hyperledger is an open-source, international consortium working on distributed ledger and related technologies, and how these new tools can improve a variety of businesses and industries. NAFCU will be the first financial industry trade association to join the likes of Cisco, Intel, SAP, American Express, IBM, Samsung and other global giants.

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Hardware News

 

Intel's Fast Optane SSD 900P Hits the Street

Intel has launched two new drives:

  • The first is a x4 Gen 3 PCIe version in 280GB and 480GB capacities. The 280GB drive is priced at $389, while the 480GB version has a price of $699.
  • The second is a 2.5-inch U.2 drive in a 280GB capacity, which will go for $389.

Both drives have a sequential read speed rating of 2.5GBps and a sequential write speed of 2GBps. Random 4K read speed is rated at 550,000 IOPS, while random 4K write speeds are rated at 500,000 IOPs. Latency is rated at less than 10 microseconds.

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Backblaze: Here's How Reliable High Capacity Drives Are

Backblaze has released its latest drive reliability numbers, including 8, 10, and 12TB drives, as well as older 4, 5, and 6TB drives. "Consumer" drives continue to slightly beat "Enterprise" drives in reliability, with Seagate's consumer 8TB drives having a 0.1 percent AFR advantage over the enterprise 8TB drives.

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Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)

 

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Software Updates

 

Record Steps to Reproduce a Problem - Windows Help

Steps Recorder (called Problems Steps Recorder in Windows 7) is a program that helps you troubleshoot a problem on your device by recording the exact steps you took when the problem occurred. You can then send this record to a support professional to help them diagnose the problem. This Microsoft Help article provides step-by-step instructions for using it.

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Adobe Is Bringing Its A.I. Platform Sensei into the Banking Industry

Adobe will allow FIs to use its artificial intelligence (AI) and machine-learning technology to provide marketing analytics and automated personalization. Sensei will use "anomaly detection" to notice performance issues in an FI's app, and FIs will also be able to use the AI tool to personalize the order of products shown on their website.

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ATMs/Kiosks

 

Banking Choices Are Influenced by How Secure Consumers Feel When Conducting Transactions

March Networks announced the results of an independent survey exploring how fraud, customer service and security perceptions are impacting U.S. financial industry consumer decisions. Banking choices are influenced by how secure consumers feel when conducting transactions, either in their local branch, at an ATM or online. They also found that half of consumers walked away from an ATM without conducting their intended transaction because someone was loitering in the vestibule.

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Expanded ATM Services a Priority for Consumers, Survey Finds

Consumers worldwide increasingly expect new and innovative services from their FIs, according to new research from ACI Worldwide and YouGov. The global online survey of more than 9,000 consumers in the U.S. and Europe identified three services that consumers want most from their current account providers: 1) more loyalty discounts and offers, 2) access to a greater variety of ATM services, and 3) greater control over their banking services.

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ATMs/Kiosks Sponsored by
Heritage Industries


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CU Success Stories  

 

Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  

Verafin

Verafin

and their client is:

Logix Federal Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!

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Wireless World

 

The Wearable Ecosystem Meets the Future of Banking

The moment for wearables to advance has arrived, and financial mobility will see corresponding improvements. The latest Apple Watch marks a major step forward and offers a good glimpse of what’s to come, which is this: not just a “latest gadget” paradigm of high-tech, but one where many devices create a “wearable ecosystem” that will prove more and more useful in our daily lives.

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8 No Cost Wi-Fi Stumbling and Surveying Tools

This slideshow presents 9 tools that provide important details on known and unknown aspects of your Wi-Fi network. Each of these tools gives you the basic wireless details: SSIDs, signal strength, channels, MAC addresses and security status. Some can even reveal “hidden” or non-broadcasted SSIDs, display the noise levels, or display statistics on successful and failed packets of your wireless connection. Two of the tools include Wi-Fi password cracking tools as well, useful for educational or penetration testing purposes.

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Acquisition vs. Attrition: Delivering the Right Mobile Banking Experience

FIs are grappling with mobile engagement issues. Deliver the right mobile banking experience, and consumers will love you. But without a rock solid mobile strategy, FIs are handing their competitors a big gift. Banking providers that don't get their mobile act together can't grow or retain relationships with today's digital consumers.

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Can You Hear Me Now? Mobile Banking Credit Unions Outpace Peers

While that telcom slogan retreats into the yellowed pages of marketing history, comScore reports 81% of Americans over the age of 13 have a smartphone. Meanwhile, a Bain & Company report notes for every 100 mobile interactions there's an average decline of 16 branch transactions. That same report finds that frequent mobile users are 40% less likely to switch FIs. Mobile banking is critical: the group of 2,797 credit unions under $500 million that offer mobile has shown positive member growth for the past four years, while the 2,489 that don't have lost members in the aggregate.

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Wireless World Sponsored by
Member Access Pacific (MAP)

MAP

 

The MAP App™ is the first network-branded prepaid card exclusively serving credit unions to offer mobile banking -
contact us now to learn more about this market-leading innovation for credit unions:

(866) 598 - 0698

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Security Section

 

Top Security Tools of 2017

The article gets hands-on with some of the most innovative, useful and, arguably, best security tools from today's most important cybersecurity technology categories.

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Web Attacks Spike in Financial Industry

Web application compromise beats human error as the top data breach cause, putting finance companies at risk for larger attacks, acccording to a recent report from BitSight. Back in 2015, more than half (51%) of breach events were caused by human error, 13% were caused by privilege abuse, and 8% were caused by Web applications. In 2016, human error caused 35% of breach events, followed by DoS (14%), and Web applications (11%).

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How to Prevent Data Loss with Windows Information Protection

Looking for a solution to keep company data out of the wrong hands? Windows 10's WIP might be the best option. Windows Information Protection (WIP) is a data loss prevention technology that looks for information classified as impactful to a business as well as for keywords that indicate sensitive information is potentially being passed outside the corporate security boundary. It then creates a plan to stop or mitigate that leakage.

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Leaders Roundtable

Core Systems:

Implementing Growth Strategies with the Help of Core Systems


Celent - http://www.celent.com
Read Stephen Greer's comments:
https://www.cunews.com/Celent.pdf

Corelation - http://www.corelationinc.com
Read Theresa Benavidez's comments:
https://www.cunews.com/Corelation.pdf

CU Answers

Enhanced Software Products - https://www.espsolution.net
Read Matt Lefler's comments:
https://www.cunews.com/ESP.pdf


Member Driven Technologies - http://www.mdtmi.com
Read Chris Kowal's comments:
https://www.cunews.com/MDT.pdf

Share One - http://www.shareone.com
Read Teri Van Frank's comments:
https://www.cunews.com/ShareOne.pdf


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Technology and Marketing

 

4 Responses for Tough Comments

In all industries, business owners are faced with the possibility of having a negative review or comment online about their products or services. FIs are certainly not immune to this possibility. For this reason, every marketing plan must include a document that describes how to respond to negative comments online.

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Doxim Offers Purpose-Built CRM

Doxim was developed for and in collaboration with financial institutions, Doxim CRM is designed to be a central repository for member data originating from multiple sources and conversations happening across multiple channels. Within this purpose-built CRM, sales opportunities, service and support concerns, and responses to marketing campaigns all help create a full picture of prospects and clients.

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Online Banking/E-Commerce/Website Design

 

Pop-up Questionnaire for Unusual Online Funds Transfers

In an initiative designed to stop fraudsters in their tracks, Barclays Bank online bankers will now be asked three fraud prevention questions immediately after making an unusually large or suspicious online payment. If the user has any doubts about the payment after answering the questions, they are asked to call thier contact center.

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New PCI Standard Lets Card Users Self-Authenticate by Web or Mobile

Consumers are now able to authenticate themselves with their credit and debit card issuers when buying online by using web browsers or via mobile applications using the new EMV 3DS standard, designed to cut online card fraud.

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Mastercard Simplifies Managing Your Digital Footprint with Launch of Consumer Control

Mastercard Consumer Control was introduced and aims to provide consumers a central view of where their cards are stored across all digital channels, as well as the ability to control how, when and where those cards are used. Consumer Control is one of the more than 35 APIs available through our Mastercard Developers portal.

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Internet Access

 

AT&T’s SDN Transition Curbs Business Service Costs, but Legacy Declines Remain Challenging

As AT&T continues to make progress with virtualizing more of its network functions to address business customers — reaching 45% of its network during the third quarter — legacy service losses continue to offset next-generation service gains. However, the transition to SDN and NFV is paying off for the service provider by reducing operational costs. By the end of the year, AT&T affirmed it will have virtualized 55% of its network, bringing it closer to its goal to have 75% by 2020.

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15 Video Conferencing Products That Are Enterprise-Ready

It can be hard to sort through the offerings in the burgeoning video conferencing market. This article provides some information to get started.

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Microsoft Makes Another Bid to Be Your Default Browser with EdgeHTML 16

In a cloud-based environment, the Web browser is still a vitally important application - and Microsoft continues to up the ante in its quest for browser superiority with Edge. This new version of Microsoft's Edge browser adds several features and includes some subtle changes to the overall interface. The new version contains elements of the Fluent Design System, which gives it a different level of depth and transparency.

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Call Centers

 

Lessons Learned from a Chatbot Implementation

Ken Dodelin, vice president and head of conversational AI products at Capital One, reflects on the learnings from a six-month pilot trial of the company's new conversational chatbot Eno, as the interface is rolled out commercially to all customers.

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How to Validate Your Forecasting Model

Call volume and handle time forecasts are accurate, but service level is still not being met. There may be an issue with the forecasting model. This article takes a look at a few different ways to validate the model and provide a clearer picture of what is really occurring in the contact center.

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