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 Your source for the latest technology information of interest to credit unions across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

November 5, 2018

This Week's News is Sponsored by Better Branches ~

BB

 

General News

 

Eddy FCU Partners with Sharetec

Sharetec System, a provider of both in-house and service bureau core solutions to over 250 CUs, announced that Eddy Federal Credit Union in Carlsbad, NM, has chosen Sharetec to be their next core processing partner. Eddy FCU has $52M assets and over 5,000 members.

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Anheuser-Busch Employees CU Signs with Corelation

Anheuser-Busch Employees Credit Union ($1.7 billion; 130,000 members; St. Louis, MO) has signed with Corelation to convert to its KeyStone core in March 2020. ABECU estimates that training time with the Keystone system will be reduced by 50%, which will allow their training team to focus on other initiatives, plus it will bring business loans onto the core, eliminating a third-party vendor.

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Hardware News

 

The Best Enterprise Level Firewalls: Rating 10 Top Products

This 37-page downloadable report features reviews from hundreds of network security pros who have actually used the products in real-world situations. The article looks at the Top 10 Firewalls identified by IT Central Station.

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Amazon Opens up Alexa for Business to Third-Party Devices

Alexa can now be integrated into office equipment such as audio calling headsets and video conferencing systems. Amazon has created an Alexa for Business integration for third-party device makers, allowing its the popular voice assistant to be embedded into a wider variety of office equipment.

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Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)

 

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Software Updates

 

Microsoft's Office 2019 Price Hike: Will It Push You to Office 365?

Office 2019 Home & Business costs $249.99, up 9 percent from the $229 Microsoft asked for Office 2016 Home and Business. Office 2019 Professional now costs $439.99, up 10 percent from the $399 that Office 2016 Professional costed. The steady and gradual price rises, combined with more feature updates for Office 365, should have the effect of making an Office 365 subscription more attractive, especially to Microsoft's business customers.

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Microsoft Provides a New Way for Business Users to Test Windows 10 Enterprise Features

Last September, Microsoft introduced a "Windows Insider Lab for Enterprise" to encourage Windows 10 Insider for Business testers to test-drive some of its coming business-oriented features. Microsoft recently announced the refresh of that lab, known as "Olympia Corp.," which officials are hoping will get even more business testers into the program. They now allow users to set up their own test organizations to test their pre-release Windows 10 Enterprise features, such as Windows Information Protection, Windows Defender Application Guard, Advanced Threat Protection and more, from both an administrator and client perspective.

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ATMs/Kiosks

 

SMS Phishing + Cardless ATM = Profit

Scammers are combining SMS-based phishing attacks with new “cardless” ATMs to rapidly convert phished account credentials into cash. Krebs goes into the details of exactly how the scheme played out at one FI.

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ATMs/Kiosks Sponsored by
Heritage Industries


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CU Success Stories  

 

Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  

CDC Software

CDC

and their client is:

North Shore Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!

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Wireless World

 

FIs Struggle with Mobile Web Experience and Design

This article contends that the sales and marketing functions being built for mobile sites often don’t hit the mark because they don’t approach the process in a way that matches the way that consumers buy financial services. They recommend that before you turn your digital staff loose to redesign your mobile site to produce more and better sales, you ought to have them serve a short apprenticeship in a branch to learn how consumers make their financial services buying decisions.

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In-Vehicle Commerce Opportunities Drive Total Connected Cars to Exceed 775 Million by 2023

A new report from Juniper Research has revealed that 775 million consumer vehicles will be connected via telematics or by in-vehicle apps by 2023, rising from 330 million vehicles in 2018. However, these in-vehicle commerce transactions will represent less than 1% of mobile and online transactions globally.

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Wireless World Sponsored by
Member Access Pacific (MAP)

MAP

 

The MAP App™ is the first network-branded prepaid card exclusively serving credit unions to offer mobile banking -
contact us now to learn more about this market-leading innovation for credit unions:

(866) 598 - 0698

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Security Section

 

Windows Defender Becomes First Antivirus to Run Inside a Sandbox

Microsoft announced that Windows Defender is the first antivirus to gain the ability to run inside a sandbox environment. In software design, a "sandbox" is a security mechanism that works by separating a process inside a tightly controlled area of the operating system that gives that process access to limited disk and memory resources. The idea is to prevent bugs and exploit code from spreading from one process to another, or to the underlying OS.

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A Top Five List of CU Compliance Concerns

According to a list assembled by NAFCU’s compliance team, the top five compliance concerns are: Remote deposit capture (RDC); TRID 2.0; Customer due diligence (CDD) and beneficial ownership provisions; Mortgage servicing bankruptcy statements and Cybersecurity awareness.

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Technology and Marketing

 

The Power of PR: Make Public Relations a Strategy Priority in 2019

The author states that a good public relations strategy is one where everyone knows what’s important and encourages conversations with your members. Every member of your team should be aware of basic talking points that tie back to your credit union’s mission, vision and purpose. She goes on to cover three strategies to bring PR to the forefront of your credit union.

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5 Reasons Why Your Organization Doesn't Take Analytics Seriously, and 5 Ways to Change That

An MIT Sloan Management Review found that 67% of companies that were aggressively using analytics achieved competitive advantage in their markets. This article looks at what is slowing down meaningful big data and analytics adoption, and what CIOs and CDOs can do about it.

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Online Banking/E-Commerce/Website Design

 

Gartner Predicts Most FIs Will Be Made Irrelevant by 2030

Within 12 years time, 80% of financial firms will either go out of business or be rendered irrelevant by new competition, changing consumer behavior and advancements in technology, according to forecasts by Gartner. The research firm predicts that global digital platforms, fintech companies and other nontraditional players will gain greater market share, using technology to change the economics and business models of the industry.

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NACHA Reports Strong ACH Volume Growth of Nearly 7 Percent in Q3 2018

The number of ACH payments totaled more than 5.6 billion in the third quarter of 2018, a 6.7 percent increase over Q3 2017, according to NACHA. The ACH Network’s strong performance is driven in large part by online and business-to-business (B2B) payments. More than 3.3 billion ACH debit and nearly 2.3 billion ACH credit payments were made in the third quarter of 2018. During this same period, B2B payments increased nearly 10 percent with over 896 million payments completed.

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Internet Access

 

Rackspace Launches Disaster Recovery as a Service Program

Rackspace is broadening its existing disaster recovery as a service (DRaaS) program for on-premises, colocation, and multi-cloud environments. Rackspace DRaaS for Zerto is a fully-managed disaster recovery solution, so customers can move away from managing disaster recovery themselves.

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Virtual Application Delivery Controller: Where It Fits into the Software-Defined Data-Center Network

The author contends that SDN and virtualization are driving a shift from hardware-based application delivery controllers (ADC) toward a microservices model that enables more flexible application delivery controller licensing options. He states that over time, migration to a software-defined data-center network will require the disaggregation of ADC features, increasing use of microservices-based ADC features, and more flexible licensing options.

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SD-WAN: The Inside Scoop from Real-World Deployments

This article looks at some software-defined wide-area networking (SD-WAN) case studies. One example: for one company the move to broadband and wireless backup increased bandwidth because all three connections could be used interchangeably by SD-WAN. It also decreased monthly connectivity expenses by about 40%.

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Call Centers

 

5 Steps for Responding to an Angry Caller

The author suggests a 5 step approach for dealing with angry callers. He dubs it the HEART approach: Hear - Empathize - Apologize - Resolve - Thanks.

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7 Strategies to Support Self-Service

This article covers ways to find the right balance between self-service and call center interactions. Numerous CUs are examined and various contact center strategies discussed.

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