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 Your source for the latest technology information of interest to credit unions across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

March 6, 2017

~ This Week's News is Sponsored by Better Branches ~

BB

 

General News  

* Symitar Launches SymApp
* MDT Signs Allied Healthcare FCU
* Brazosport Teachers FCU Selects Fiserv
* BIG Launches SetIt Credit with Citadel FCU

Jack Henry & Associates' Symitar division announced the availability of SymApp, a configurable solution offering a centralized self-service hub for various account opening applications. SymApp is readily usable on a variety of devices including desktops, laptops, tablets, and mobile devices.

Member Driven Technologies (MDT) announced that Allied Healthcare Federal Credit Union (Long Beach, CA) has signed to convert their core processing to Symitar Episys via the Member Driven Technologies' CUSO solution. Allied Healthcare FCU has more than 6,300 members and $71 million in assets.

Fiserv, a leading global provider of financial services technology solutions, announced that Brazosport Teachers Federal Credit Union, based in Clute, TX, will be converting to the Portico core account processing platform. Brazosport Teachers will also utilize Virtual Branch for online banking, Mobiliti for mobile banking, Mobile Source Capture for mobile deposits, Loancierge for lending automation, Wisdom for accounting and call report management, and solutions for credit and debit processing, statements and web signatures.

Best Innovation Group (BIG) recently announced the launch of SetIt Credit, a card management tool designed to improve cardholder experience in an easy to use, secure platform. SetIt Credit will enter beta production with Citadel Federal Credit Union in Exton, PA during the second quarter of 2017.

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Credit Union InfoSecurity Conference Sponsored by
imsmartin consulting

 

15th annual CU InfoSecurity Conference will be held June 14 - 16 in San Diego.

This Conference provides an excellent, cost effective way to show Regulators that your CU is serious about Information Security and that your staff is getting training on how it can protect itself against constantly changing techniques and threats.

This is a one-of-a-kind conference - a security conference dedicated solely to credit unions. Highly experienced, expert speakers discuss the latest security trends as they specifically apply to credit unions. Also included are three CU speakers from Logix FCU, Golden 1 CU, and San Diego County CU. The CU InfoSecurity Conference is the best conference value in the credit union movement: just $495 per attendee and $395 for returning attendees. Topics include:


* HoneyNets
* Ransomware
* USB Security
* Secure Workflows
* CyberCrime Trends
* Why You Need a WAF
* Data Leak Prevention
* Cybersecurity Assessments
* Working with Law Enforcement
* Blockchain Security Explained
* Next-Gen IT Security Risk Assessments
* Fear Your On Premise Security, Not the Cloud
* Is Your Credit Union’s IT Insecure by Design
* Multiple Biometric Authentication Technologies
* How to Build a Real-Time Insider Threat Program
* Fine Tuning: Six things you can do right now to improve your information security


Click Here for information, agenda, reservations & more.

 

 

 


Hardware News

Hewlett-Packard's new Pro X2 612 G2 is a detachable 2-in-1 laptop that looks to compete with Microsoft's Surface Pro 4. Starting at just under $1000, the 12 inch laptop is tested to withstand drops, dust and shocks, in line with the military STD810G standards. You can remove the backside to access all your internal components and HP claims that its fan-less design will last up to 11 hours on a charge, and will power up 50 percent within a half-hour. For security, the Pro X2 offers a self-healing safeguard that protects against BIOS attacks. It also has a built-in smart card reader and NFC sensor, and comes preloaded with HP's own security software.

Transition Networks provides Smart PoE+ enterprise switches with Device Management System features to help cost-effectively operate IP cameras, wireless access points, VoIP phones, and other devices. The SMxxTAT2SA line comes in three models: 8, 16 and 24-port switches that can automatically discover and remotely configure attached IP-addressable powered devices. They support topology, floor, and Google Maps view for simplified management of devices, and Auto Power Reset monitors and automatically restarts edge devices. 

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Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)

 

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Software Updates

Microsoft`s Windows Server offers a viable alternative to VMware for virtualization and it is less expensive than VMware — especially with Microsoft offering incentives on licensing. Plus Windows Server 2016 includes Nano Server, which has the smallest footprint of any Microsoft server operating system, which brings major benefits from a deployment and security perspective. Some IT Departments use a V2V migration tool to help with the transition. One option is 5nine V2V Converter which the company says provides fast and easy migration of VMware virtual machines to Hyper-V.

Clarke.ai is a company that has developed Artificial Intelligence-based software that dials into your conference calls and takes notes for you. The program records the meeting, then uses AI to format the conversation into organized notes - it can even can label and list next steps, to-do items and other note-taking conventions. The company claims that all of your information is stored in physically secure locations and encrypted.

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ATMs/Kiosks

Puloon USA and Puloon Technology announced the expansion of ATM sales to the U.S. market. Puloon is a leading supplier of ATMs to the Korean market and its US launch will consist of two models: the Sirius I and Sirius II. The Sirius I measures just 1`2” x 1`10” and comes standard with an eight inch screen, a touch screen option, a UL291 business hour safe, an e-lock, and is ADA, EMV and PCI compliant. The Sirius 1 comes standard with a 1,000 note removable cassette and can hold up to 8,000 notes. The Sirius II includes an option for a barcode reader and a 15” high resolution screen with a touch screen option.

March Networks announced their new MegaPX Modular ATM Camera that they say provides credit unions with better video evidence. It delivers 3MP images and a 3-foot vertical view of ATM users in all lighting conditions. Available with a 2.8mm standard lens, the camera`s wide field-of-view records ATM users from the waist up rather than just capturing faces to provide more comprehensive video evidence. In addition, the camera can be configured to auto-correct images recorded behind tinted ATM glass enclosures.

The ATMIA has published a new briefing paper on the threats of cyber-crime facing the ATM industry. Entitled “ATM Cyber Security Briefing Paper”, the study describes today`s range of cyber attacks and references security best practices required to combat them.

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ATMs/Kiosks Sponsored by
Heritage Industries


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CU Success Stories  

 

Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  

Adapt Telephony Services

Adapt

and their client is:

Chicago Patrolmen's Federal Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!

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Wireless World

After surveying around 3,000 consumers via Harris Poll, Fiserv unsurprisingly found that millennials lead in frequency of mobile banking use by a significant margin: over a 30-day period, millennials used mobile banking 8.5 times on average versus 3.1 times for non-millennials. The survey also found that security remains top of mind for all mobile bankers as evidenced by these statistics:

- 65% want security programs to safeguard mobile activity

- 58% want biometrics to replace passwords and PINs for online and mobile banking

The D4 Secure Platform from Cog Systems starts up before an Android phone's operating system, intercepting and encrypting every byte sent to or from the flash memory or the network interface. Largely transparent to the user, it includes a Type 1 hypervisor, a virtualized VPN and additional storage encryption that wrap the standard Android OS in additional layers of protection. The company claims that their modified version of HTC's A9 smartphone is the world's most secure smartphone, although they note that their platform can be added to almost any Android phone with an ARM processor.

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Wireless World Sponsored by
Member Access Pacific (MAP)

MAP

 

The MAP App™ is the first network-branded prepaid card exclusively serving credit unions to offer mobile banking -
contact us now to learn more about this market-leading innovation for credit unions:

(866) 598 - 0698

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Security Section

The latest quarterly ThreatMetrix Cybercrime Report shows 1 million cyberattacks targeted online lending transactions throughout 2016, causing estimated losses of more than $10 billion. The number of attacks specifically targeting alternative lending increased by 150 percent quarter-over-quarter in the fourth quarter of 2016, while ThreatMetrix says it detected 80 million attacks using fake or stolen credentials during 2016 in the finance sector alone.

Informatica announced the latest version of its data security platform, Secure@Source. The platform`s new ‘detect and protect` functions will allow organizations to automatically discover where sensitive data resides and follow it, as well as applying multi-factor analytics to detect anomalous behavior. It will also help them to orchestrate remediation in response to a potential breach, helping to ensure that defense is quick and accurate.

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Leaders Roundtable

Security:

Battling Security Fatigue – Working Towards Usable Security

 

 

 

Onbase by Hyland Software - https://www.onbase.com
Read Steve Comer's comments:
https://www.cunews.com/OnBase.pdf

 

Millennial Vision - http://www.mviusa.com
Read Scott Cowan's comments:
https://www.cunews.com/MVi.pdf

 

NetWatcher - http://www.netwatcher.com
Read Scott B. Suhy's comments:
https://www.cunews.com/NetWatcher.pdf

 

MVi
Nintex - https://www.nintex.com
Read Mike Fitzmaurice's comments:
https://www.cunews.com/Nintex.pdf

 

Network Bix USA
 
Network Box - https://www.networkboxusa.com  
Read Pierluigi Stella's comments:

 

Pure IT Credit Union Services - http://pureitcuso.com
Read Kyle Stutzman's comments:
https://www.cunews.com/PureITCUSO.pdf

 

Security Compliance Associates - http://www.scasecurity.com
Read Jim Brahm's comments:
https://www.cunews.com/SCA.pdf

 

SentinelOne - https://www.sentinelone.com
Read Jeremiah Grossman's comments:
https://www.cunews.com/Sentinelone.pdf

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Technology and Marketing

By some estimates, only about 20% of community FIs are active BI (business intelligence) users. Perhaps this is the case because big data analytics can be challenging when trying to make sense of member demographics, the products and services they utilize and account balances and transaction histories - not to mention additional third party data that can be added to the analysis mix. Fortunately, BI packages are coming down to price and becoming easier to configure and use. Backed by solid business analytics and with the Marketing Department's help, member-facing employees should be able to offer the right product/service at the right price, to the right person, at the right time.

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Online Banking/E-Commerce/Website Design

According to Kaspersky Lab, 2016 saw a big increase in financial phishing and banking malware. Just over 17% of those attacked with banking malware were corporate users, while victims were seen most often in Russia, Germany, Japan, India, Vietnam and the US. Zbot remained the most widespread banking malware family (44% of attacked users), with the Gozi family coming it second at 17%.

Capital One`s Alexa Skill is arguably the most popular and sophisticated financial skill for the popular Amazon device. The skill allows you to make credit card payments, inquire about account balances, as well as get a snapshot of how much and where you are spending. However, Virginia Credit Union (VACU) is close behind with their skill which provides you with general information about the credit union (branch/ATM locations, routing number, etc.), plus allows you to ask about car loan rates, APR for a home equity line of credit, and credit card interest rates.

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Internet Access

Google is reportedly enhancing their Hangouts instant messaging and video calling service with a new offering dubbed Meet that will support high-definition video meetings with up to 30 participants. The service should be integrated with G Suite, so people can join meetings from both Google Calendar and Gmail. G Suite Enterprise users will also be able to obtain a dial-in phone number, so people can connect to a call with a standard phone.

CenturyLink and VMware are partnering to deepen the level of software-defined data center (SDDC) technologies available to mid-sized to large organizations. Customers will be able to use VMware's technologies with CenturyLink's portfolio of network, managed hosting and cloud solutions. CenturyLink's ElasticBox application management framework includes adaptors for VMware vCenter, vCloud Director and vCloud Air.

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Call Centers

Amazon Web Services is developing a suite of cloud-based tools to sell to contact centers that will help them manage their operations. The package is based on technology that they developed for their own retail contact centers. Some reports contend that the platform will incorporate Amazon`s digital assistant Alexa to answer some questions on the phone as well as via text message, plus the service will also employ Lex, a chatbot building service that uses the same deep-learning technology as Alexa, and text-to-speech program Polly.

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