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 Your source for the latest technology information of interest to credit unions across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

March 13, 2017

~ This Week's News is Sponsored by Better Branches ~

BB

 

General News  

* PSCU Partners with Pindrop
* Credit Union of Southern California Selects Architect from Fiserv
* Vantiv Partners with Tyndall FCU
* Vantedge Launches Real-Time Predictive Marketing for CUs

PSCU, the nation¹s leading credit union service organization, announced a partnership with Pindrop, a leading provider of voice security and caller authentication, to identify and prevent call center authentication fraud. PSCU is the first CUSO to utilize Pindrop¹s proprietary platform for fighting call center authentication fraud.

Fiserv, a leading global provider of financial services technology solutions, announced that Credit Union of Southern California, a $1.2 billion, 92,000 member credit union based in Anaheim, has selected the Architect digital banking platform. Fiserv says that Architect enables online, mobile, and tablet banking on a single platform.

Vantiv, a leading provider of payment processing services and related technology solutions, announced a new partnership with Tyndall Federal Credit Union for a full suite of debit and credit card processing solutions. Vantiv will also provide MobiMoney, a card control application for Tyndall members.

Vantedge, a leading insights, analytics and marketing performance company, launched Vantedge Real-Time Predictive Marketing, a fully managed data-driven marketing service tailored for credit unions. The subscription-based service combines real time predictive analytics, campaign management, personalized multi-channel message delivery and ROI measurement with marketing advisory services.

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Credit Union InfoSecurity Conference Sponsored by
imsmartin consulting

 

15th annual CU InfoSecurity Conference will be held June 14 - 16 in San Diego.

This Conference provides an excellent, cost effective way to show Regulators that your CU is serious about Information Security and that your staff is getting training on how it can protect itself against constantly changing techniques and threats.

This is a one-of-a-kind conference - a security conference dedicated solely to credit unions. Highly experienced, expert speakers discuss the latest security trends as they specifically apply to credit unions. Also included are three CU speakers from Logix FCU, Golden 1 CU, and San Diego County CU. The CU InfoSecurity Conference is the best conference value in the credit union movement: just $495 per attendee and $395 for returning attendees. Topics include:


* HoneyNets
* Ransomware
* USB Security
* Secure Workflows
* CyberCrime Trends
* Why You Need a WAF
* Data Leak Prevention
* Cybersecurity Assessments
* Working with Law Enforcement
* Blockchain Security Explained
* Next-Gen IT Security Risk Assessments
* Fear Your On Premise Security, Not the Cloud
* Is Your Credit Union’s IT Insecure by Design
* Multiple Biometric Authentication Technologies
* How to Build a Real-Time Insider Threat Program


Click Here for information, agenda, reservations & more.

 

 

 


Hardware News

CTERA cloud storage gateways are physical or virtual all-in-one remote office storage appliances with built-in cloud failover, hybrid backup and file sync and share acceleration. They say that their cloud file system is the first of its type to extend Windows ACLs (Access Control Lists) from the office to the cloud, across any choice of file servers, mobile clients, and physical or virtual desktops. The company also just added zero-minute disaster recovery functionality to its cloud storage gateways.

Seagate has unveiled a 12TB Enterprise Capacity hard drive. They state that the new drop-in replacement 12TB drive is energy efficient and has these features:

- Five-year warranty

- Encryption option

- Sealed-drive architecture

- 256MB cache (compared to 128MB for Seagate's 10TB Enterprise Capacity drive)

- 550TB/year workload rating -- ten times the workload rating of desktop drives

- MTBF rating at 2.5M hours

- 6Gb/s SATA or 12Gb/s SAS interface options

CNET Labs recently tested Windows and MacOS laptops, Windows 2-in-1 hybrids, and Chromebooks running Google's Chrome OS. (They did not test Android or iOS tablets.) Here are the top 5 battery life laptops and 2-in-1 hybrids:

Position System name Battery life in hours:minutes

1 Acer Chromebook R 13 13:02

2 Microsoft Surface Book (2016) 11:49

3 Apple MacBook Pro (13-inch, 2016) 11:36

4 Dell XPS 13 (late 2016, non-touch) 10:36

5 Apple MacBook (12-inch, 2016) 10:33 

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Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)

 

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Software Updates

Adaptiva launched Client Health 6.0, a new release of their endpoint health and security engine. It includes a Visual Reporting Engine which enables IT professionals to gain insights into the health and security of the endpoints across their entire network. Client Health 6.0 comes pre-packaged with over a dozen new dashboards and reports that provide at-a-glance status on the current health of your hardware infrastructure while enabling analysis on individual devices.

Google's Hangouts work chat and videoconferencing service is undergoing some major changes to better serve businesses. Hangouts Chat is a service designed to provide teams a shared space to discuss work and is a competitor to Slack, HipChat, Microsoft Teams and other players in that growing market. Hangout Chat comes with a bot that will look over everyone's schedule, find a time that works for all participants, then book the meeting.

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ATMs/Kiosks

Some ATM deployers that have migrated their ATMs to EMV have noticed an uptick in cards being left behind. That is because the cards must be left in the machines so the chip can be read throughout the transaction which leads some users to simply take their cash and leave their cards behind. In response, some deployers have upgraded their ATM's code so that it requires that the card be removed prior to opening the shutter door to dispense the cash. By some estimates, 60% of ATMs around the world are card-before-cash.

Some credit unions use stand-alone, deposit-taking ATMs as infill points in markets where they have a fairly well covered branch network. CFO's like the fact that ATMs only require about 5-10 percent of a branch`s operating expenses. Of course, ATM locations are just a critical as branch locations in order to be successful: high traffic area, good visibility, easy drive-up access/parking, etc.

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ATMs/Kiosks Sponsored by
Heritage Industries


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CU Success Stories  

 

Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  

Xpress Data Inc.

XDI

and their client is:

National Institutes of Health Federal Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!

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Wireless World

Israeli startup Paykey offers a P2P (person to person) payments solution that focuses on social media. They say that they offer the world`s first "payment keyboard" that delivers payment solutions no matter the medium - users are able to send money through Facebook Messenger, WhatsApp, or Twitter. PayKey utilizes the credit union`s existing payment rails, and they claim that integration can be done in less than 30 days, on the credit union`s premises with access to the credit union`s sandbox API.

BBVA Compass` promotional campaign Check It Out is designed to boost client engagement and awareness of their mobile RDC (remote deposit capture) capabilities. They deliver checks, each with a face value of one cent, to their branch staff to hand out and to clients who are unfamiliar with mobile deposit. Recipients deposit their promotional check via RDC and wait to learn if their check has a hidden bonus of $10, $100 or $1,000.

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Wireless World Sponsored by
Member Access Pacific (MAP)

MAP

 

The MAP App™ is the first network-branded prepaid card exclusively serving credit unions to offer mobile banking -
contact us now to learn more about this market-leading innovation for credit unions:

(866) 598 - 0698

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Security Section

LookingGlass Cyber Solutions announced that its ScoutPrime platform has become the first Threat Intelligence Platform to implement the newly emerging STIX 2.0 standard. The Structured Threat Information Expression (STIX) language is an emerging standard designed to help facilitate the sharing of threat intelligence using open standards. ScoutPrime enables third-party risk monitors, security operations centers and IT Departments to use advanced threat scoring to make better decisions using actionable threat intelligence and customizable dashboards. With STIX 2.0, users can share collected threat data with colleagues within their sector, across industries or with other organizations using this open standard

SS8 announced the latest version of BreachDetect which is designed to help make advanced threat detection and investigation capabilities easily accessible to IT Departments. SS8 BreachDetect uses gigabit software sensors to generate and store months, and even years, of enriched High-Definition Records from network communications. This application-centric HDR data is sent to SS8`s Learning Analytics engine where it is enriched with user information and the latest threat intelligence, and continuously analyzed against past, current and future network activity in order to help detect breaches.

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Leaders Roundtable

Security:

Battling Security Fatigue – Working Towards Usable Security

 

 

Easy Solutions - http://www.easysol.net
Read Josh Schleicher's comments:
https://www.cunews.com/EasySolutions.pdf

 

 

Onbase by Hyland Software - https://www.onbase.com
Read Steve Comer's comments:
https://www.cunews.com/OnBase.pdf

 

Millennial Vision - http://www.mviusa.com
Read Scott Cowan's comments:
https://www.cunews.com/MVi.pdf

 

NetWatcher - http://www.netwatcher.com
Read Scott B. Suhy's comments:
https://www.cunews.com/NetWatcher.pdf

 

MVi
Nintex - https://www.nintex.com
Read Mike Fitzmaurice's comments:
https://www.cunews.com/Nintex.pdf

 

Network Bix USA
 
Network Box - https://www.networkboxusa.com  
Read Pierluigi Stella's comments:

 

Pure IT Credit Union Services - http://pureitcuso.com
Read Kyle Stutzman's comments:
https://www.cunews.com/PureITCUSO.pdf

 

Security Compliance Associates - http://www.scasecurity.com
Read Jim Brahm's comments:
https://www.cunews.com/SCA.pdf

 

SentinelOne - https://www.sentinelone.com
Read Jeremiah Grossman's comments:
https://www.cunews.com/Sentinelone.pdf

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Technology and Marketing

According to Cisco, 84% of all marketing communications will be visual by 2018, with video making up 80% of all web traffic by 2020. Video proponents contend that video is taking center stage as one of the fastest growing channels for communicating key information to employees and consumers alike. Research from Accenture Interactive found that 58% of surveyed consumers said they would be more likely to engage with a brand that uses video as a main channel for how-tos, followed by product demos (46%) and insider exclusives (28%). Their report concluded that businesses stand to win big if they focus on creating strategic video content to educate, show authenticity and build customer relationships.

Nassau Financial Federal Credit Union has launched a new solar-specific loan in conjunction with SunPower by EmPower Solar. The new program allows homeowners to go solar with no upfront cost and replace their existing electric bill with a fixed monthly payment that provides for immediate monthly savings of 30% or more, the credit union said. The Long Island, NY-based credit union also noted that the loan is available with interest rates as low as 3.49% APR.

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Online Banking/E-Commerce/Website Design

In a Simon-Kucher & Partners' report entitled “Monetizing Digital Banking Products for Small Business Customers,” the consulting firm noted that small businesses are willing to pay on average $5.80 per month for receiving transaction verification and advanced warnings by mobile phones. Other industry observers contend that both small businesses and individuals are willing to pay for enhanced digital services such as:

- ID theft insurance

- Additional security

- Credit report alerts

- Enhanced debit/credit cards

- VIP service levels

- Enhanced overdraft protection

Misys intends to make “gamification” a vital part of its FusionBanking Essence Digital platform as part of a plan to educate the next generation on money management. They plan on integrating Moroku`s GameSystem directly into the Essence Digital architecture to enable credit unions to inject some fun into personal financial management and help members achieve their savings goals. The platform will introduce points, leaderboards and rewards to standard banking activities in order to educate, but also to support savings and spend management.

Federal Reserve governor Jerome Powell is not keen on central bank-issued digital currencies even as China and England, among other nations, explore them. He believes that they raise serious security and privacy concerns and could become a prime target for cyber-criminals. While he is somewhat more bullish about the distributed ledger technology (AKA blockchain) behind digital currencies, he contends that there are still technical and risk issues for firms and that the legal foundations supporting DLT need attention.

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Internet Access

InterCall claims that their Reservationless-Plus with Dolby Voice delivers exceptional voice clarity and detail while suppressing distracting noise. They say that Dolby noise reduction and spatial voice separation makes it easier to identify who is speaking, presenting each person`s voice from a distinct virtual location. Reservationless-Plus with Dolby Voice integrates with InterCall Unified Meeting 5 and InterCall MobileMeet, as well as partner solutions such as Cisco WebEx when used with Reservationless-Plus audio.

For extra security, Firefox users can disable extensions, services and themes by running the browser in Safe Mode. You can start Firefox with the "-safe-mode" parameter, however this does not disable plugins. It should be noted that Firefox in this safe mode is not as secure as Guest Mode on a Chromebook or running Tails Linux off a USB flash drive, but it is more secure than regular browsing.

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Call Centers

The ICMI (International Customer Management Institute), a provider of contact center training, events, consulting, and informational resources, recently polled their members on which methods they feel are the most effective for recruiting new agents. Here are the results:

- Employee referrals 49%

- Social Media 16%

- Employment/temporary agencies 12%

- Online recruiting via own corporate website 12%

- Online recruiting via third-party website 11%

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