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 Your source for the latest technology information of interest to credit unions across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

July 31, 2017

This Week's News is Sponsored by Better Branches ~

BB

 

General News

 

Infusion Announces Digital New Movers Program

Infusion announced its new marketing program called Digital New Movers which is a digital marketing campaign that helps enable almost real-time digital marketing to new movers within a financial institution's targeted geographical region. The targeted recipient groups are selected by geography and include three categories: pre-movers, or new homes listed; in escrow; and post-mover, or recently purchased homes.

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ForeSee Releases New Version of CX Suite

ForeSee announced the latest release of its ForeSee CX Suite to help organizations manage all their customer experience intelligence from one place. The Ann Arbor, MI-based company said that they have added five new enhancements that make their CX Suite more powerful.

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Linked2pay Launches White Label KYC Service for ODFIs

linked2pay announced the launch of a white label KYC service for ODFIs to help automate payments underwriting, onboarding and management. The Oxnard, CA-based company says that their solution goes beyond the basic ODFI/Client connection by adding TPPP into the ODFI KYC automation process.

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Hardware News

 

HP's Pavilion 27 Is One of the First PCs with Intel Optane Memory

The HP Pavilion All-in-One 27 comes with 16GB of Intel Optane Memory, making it one of the first PCs to ship with the impressively fast caching storage. Intel calims that Optane Memort is "revolutionary – the first all-new class of memory in 25 years."

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Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)

 

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Software Updates

 

IDrive Snapshots

IDrive Online Backup announced a new feature to assist consumers and businesses in the recovery of data after ransomware attacks or other disasters. IDrive Snapshots are a historical view of the backed up data in your IDrive account that helps you to perform point-in-time recovery of your important files.

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ATMs/Kiosks

 

Getting a Loan Is as Simple as Visiting an ATM

India's Icici Bank has rolled out a new ATM feature that allows the instant disbursal of personal loans. The service allows existing salaried customers to get a qualified personal loan in their savings account instantly, in a completely digital and paperless manner.

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The ATM Turns 50 — and Hits a Digital Crossroads

Despite their undeniable convenience for cash access and ongoing innovations in screen and back-end technology, ATMs have never quite caught on for marketing purposes. However, as a dispensary of currency and convenience, the ATM after 50 years remains golden.

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ATMs/Kiosks Sponsored by
Heritage Industries


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CU Success Stories  

 

Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  

Adapt Telephony Services

and their client is:

Dupaco Community Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!

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Wireless World

 

Card Industry Mulls Payment Authentication via Smartphones

Merchants may be able to retire their card terminals over the next few years, and allow consumers to enter personal identity numbers for payments on their smartphones and tablets instead.

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Skimmer Sends Card Data via Text

Skimmers that transmit pilfered card data wirelessly via GSM text messages and other mobile-based communications methods are not new; they have been present — if not prevalent — in ATM skimming devices for ages. This is the first instance KrebsOnSecurity is aware of in which such SMS skimmers have been found inside gas pumps, and that matches the experience of several states hardest hit by pump skimming activity.

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What Is Mobile App Wrapping?

App wrapping — the process of applying security policies to a mobile application such as email or a custom-built business app — can help protect corporate data without changing an app's looks or functionality.

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Wearable Tech: A Growing Payment Opportunity

The Smart Payment Association launched its latest insight paper exploring the potential of payments in driving the global wearable tech market. This new paper from the SPA explores the wearable payment technology options already on the market and looks forward to what's on the horizon for the coming years.

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Wireless World Sponsored by
Member Access Pacific (MAP)

MAP

 

The MAP App™ is the first network-branded prepaid card exclusively serving credit unions to offer mobile banking -
contact us now to learn more about this market-leading innovation for credit unions:

(866) 598 - 0698

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Security Section

 

Using AI to Spot Malware Patterns

Traditional antivirus can't keep pace with today's threats. Historically, an AV researcher might see 10,000 viruses in a career.  Today there are over 700,000 per day.  Machine learning is the only way to combat today’s attackers. Here's how one start-up - Cylance - is using machine learning to fight a better fight.

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How Scammers Cash out Bitcoins

According to a recent research paper presented by three Google researchers, more than 95% of all Bitcoin payments collected from ransomware victims have been cashed out via a Russian cryptocurrency exchange, called BTC-e, since 2014. The researchers followed the step-by-step money trail and got a look at the evolving ecosystem of ransomware families, which already helped make cyber-thieves at least $25 million in the last two years.

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Downtime Worse than Payment for Ransomware

Of more than half of all small-to midsized businesses (SMBs) infected with ransomware in the past year, attackers demanded ransom of $1,000 or less - a drop in the bucket in comparison to the downtime these attacks cause, a new report shows. Downtime-wise, 27% were down for one- to eight hours; 23%, nine- to 16 hours; 24%, 17- 24 hours; and 15%, 25- to 100 hours.

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Leaders Roundtable

Online and Mobile Banking:

Removing Friction from the Digital Experience


 
IMM - http://www.immonline.com  
Read Michael Ball's comments:

Javelin Strategy & Research - http://www.javelinstrategy.com
Read Mark Schwanhausser's comments:
https://www.cunews.com/Javelin.pdf

Kony - http://www.kony.com
Read Antonio Sanchez's comments:
https://www.cunews.com/Kony.pdf

PSCU - http://www.pscu.com
Read Eric Goscicki's comments:
https://www.cunews.com/PSCU.pdf

StrategyCorps - http://www.strategycorps.com
Read Dave DeFazio's comments:
https://www.cunews.com/StrategyCorps.pdf

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Technology and Marketing

 

Social Intelligence: How to Mine Social Media for Business Results

By blending automation and expertise, a strong social intelligence strategy can transform social media data into actionable insights — and help shape your products, services and advertising.

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The Future of Retail Banking Hinges on 'Bionic Growth Strategy'

Many FIs are plagued by inconsistent online and offline capabilities, and generic consumer propositions. To overcome these fundamental issues, Boston Consulting Group (BCG) says financial institutions must embrace a "bionic" a strategy. According to BCG, a bionic transformation essentially consists of three interrelated elements....

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Online Banking/E-Commerce/Website Design

 

American Express Partners with Bitcoin Wallet Abra

Digital bitcoin wallet Abra is introducing its digital money transfer application to a vast landscape of new users thanks to its integration with American Express, the companies announced. This integration will allow American Express cardholders to fund their Abra wallets as well as instantly send payments or withdraw cash across the globe by using Bitcoin and avoiding exchange rates.

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Why Can’t Americans Ditch Checks?

Checks have been in decline in the U.S. since the mid-1990s, but up until a decade ago, they remained Americans' favorite method of payment other than cash. Although electronic payments, debit cards, and credit cards are more popular these days, the rate of checks' decline has slowed, according to a Federal Reserve payment study from last year.

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Is It Time for FIs to Give up on PFM?

Is PFM dead? If not, financial institutions should kill it, and move on to financial management features that will really help users, according to a report on the subject released this week by financial consulting firm Celent. Report authors Dan Latimore and Stephen Greer make the argument that FIs shouldn't be focusing on PFM, so much as PFE: personal financial experiences.

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Internet Access

 

Why Companies Are Building Application-Specific Edge Delivery Networks

The growing trend of organizations creating their own edge delivery networks has a major payoff. They can service their applications via these networks to enable greater resilience and performance for their users.

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Slack, Skype, Zoom Make Remote Work Rewarding for Smaller Organizations

Last year, 43% of employed Americans said they spent at least some time working remotely, according to a survey of more than 15,000 adults by Gallup. Those numbers are growing: The share who said they spent a day or less per week working remotely shrank substantially from 2012 to 2016, falling to 25% from 34%. On the other hand, the share that reported working remotely four to five days a week grew by nearly the same amount, rising to 31% from 24%.

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Can SD-WANs Meet Standards Requirements?

When it comes to security standards, the newness of SD-WAN technologies might raise questions among security professionals when it comes to HIPAA, PCI and other compliance regulations. Security and networking are merging, blurring the definition of the classical firewalls. Already Cato Networks is offering an SD-WAN service in the cloud with built-in NGFW, SGW, and malware protection. Other vendors, such as Open Systems, are providing best-of-breed security service prepackaged into their appliances.

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Call Centers

 

Layer's New Messaging Design System Helps Create Better Conversational Experiences

Layer has released a new customer engagement-enabling solution as part of the trend toward more and better engagement options for contact centers. The San Francisco-based company launched its Conversation Design System earlier this month, giving orgaizations new tools to help quickly build and customize conversational experiences "in just minutes."

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Chatbot Conversations to Deliver $8 Billion in Cost Savings by 2022

Chatbots are becoming increasingly influential in day to day life. These programs have been developed to aid in a range of industries, from simple banking transactions, to healthcare enquiries, and Juniper forecasts that chatbots will be responsible for cost savings of over $8 billion per annum by 2022, up from $20 million this year.

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