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 Your source for the latest technology information of interest to credit unions across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

February 20, 2017

~ This Week's News is Sponsored by Better Branches ~

BB

 

General News  

* Easy Solutions Launches Digital Threat Protection Suite
* IMM Reports Record 2016 Results
* SCE Federal Credit Union Selects Symitar EASE
* Kaiperm Diablo Chooses NYMBUS

Easy Solutions, a security provider focused on the detection and prevention of electronic fraud across all devices, channels and clouds, unveiled its Digital Threat Protection suite. Key components of the Digital Threat Protection suite include: early phishing detection; expedited attack takedown; domain and social media monitoring; email fraud protection; rogue mobile application protection; and dark Web scanning for compromised cards.

IMM, a leading source of eSignature and eTransaction Management for credit unions, reported record results for fiscal year 2016, culminating in an aggregate 34 percent corporate growth over the last five years. This growth is highlighted with record sales and revenue driven by continued traction in the credit union market.

Jack Henry & Associates' Symitar division announced that SCE Federal Credit Union will be converting to Symitar EASE, the outsourced delivery model of the Episys core processing platform. The credit union will also implement Advanced Reporting for Credit Unions for easier access to reports and analytics; Episys Data Store for more rapid analysis and reporting of business processes; and Synapsys Member Relationship Management for better organization and enhanced tracking of member contacts.

NYMBUS, a provider of mission-critical core banking technology, announced Kaiperm Diablo Federal Credit Union has selected NYMBUS SmartCore. The company said that NYMBUS SmartCore is a holistic core banking platform that unifies all the required functions in one system with one data set. Kaiperm Diablo Federal Credit Union was first chartered in 1957 and since expanded membership to include Kaiser Permanente employees at all locations in Northern California.

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Credit Union InfoSecurity Conference Sponsored by
imsmartin consulting

 

15th annual CU InfoSecurity Conference will be held June 14 - 16 in San Diego.

This Conference provides an excellent, cost effective way to show Regulators that your CU is serious about Information Security and that your staff is getting training on how it can protect itself against constantly changing techniques and threats.

This is a one-of-a-kind conference - a security conference dedicated solely to credit unions. Highly experienced, expert speakers discuss the latest security trends as they specifically apply to credit unions. Also included are three CU speakers from Logix FCU, Golden 1 CU, and San Diego County CU. The CU InfoSecurity Conference is the best conference value in the credit union movement: just $495 per attendee and $395 for returning attendees. Topics include:


* HoneyNets
* Ransomware
* USB Security
* Secure Workflows
* CyberCrime Trends
* Why You Need a WAF
* Data Leak Prevention
* Cybersecurity Assessments
* Working with Law Enforcement
* Blockchain Security Explained
* Next-Gen IT Security Risk Assessments
* Fear Your On Premise Security, Not the Cloud
* Is Your Credit Union’s IT Insecure by Design
* Multiple Biometric Authentication Technologies
* Fine Tuning: Six things you can do right now to improve your information security


Click Here for information, agenda, reservations & more.

 

 

 


Hardware News

The pre-personalized cards in inventory at your branch are like money — highly valuable and need to be managed in compliance with current PCI DSS security requirements to meet all Visa and MasterCard instant issuance guidelines. AllStar Card Systems offers three options for tracking EMV cards for instant issuing:

- the handheld EMP1100C card counter for the branch

- the countertop EMP1200P card counter/dispenser for regional headquarters

- the tabletop JC-3200 counter for central logistics facilities

TAPs allow IT Departments to access data throughout their networks, ensuring the data is forwarded to the right monitoring and analysis tools. Network engineers rely on TAPs to analyze network data and diagnose and debug problems faster. TAPs offer an uncensored view of all network traffic and are an integral part of the network monitoring architecture. APCON is one vendor that offers TAPs: ApconTaps are available in a variety of speeds including 1G, 10G, and the new 40G and 100G in single mode, multi-mode and bidirectional configurations to accommodate virtually any size network deployment. 

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Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)

 

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Software Updates

Some IT Departments use commercial packages like Visio for diagramming their networks, but no-cost versions are available on the Internet. All of the following tools featured offer a free option, or at the very least a free trial, that will let you diagram one or more networks, save it online, collaborate live, or export it as a PDF or image file:

- Draw.io

- Creately

- Lucidchart

- Cacoo

- yEd Live

WPS Office PDF to Word Converter converts PDF files into Word documents in seconds, for Windows and Android. The utility can convert and output back with one key. Plus, a wide range of output file formats are supported, including RTF, Native DOC, MS Word-DOC, MS Word-DOCX. You can select the desired format when saving, and a freeware version is available.

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ATMs/Kiosks

NCR has unveiled its new NCR SelfServ 80 Series, a family of ATMs that includes a large, 19-inch multi-touch display that drives tablet-like interactions, where members can swipe, pinch and zoom their way quickly through transactions. The company says that built-in video banking also enables credit unions to offer high-touch, personalized service, where members can be assisted by a live teller right at the ATM. The design comes with customizable, color-coded media entry and exit indicators, and a 10-cassette cash dispense capability.

Aurionpro Solutions, a provider of enterprise security and banking solutions, has expanded its Branch-in-a-Box range with a virtual teller machine. They say that their Virtual Teller Machine is a fully integrated self-service kiosk capable of automating 90 % of banking transactions at a branch. Enhanced with interactive video telephony and multimodal biometrics, the VTM helps migrate routine transactions like e-KYC, account opening, cash and check deposit, and personalized instant card issuance and activation.

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ATMs/Kiosks Sponsored by
Heritage Industries


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CU Success Stories  

 

Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  

Fortress Systems

Fortress

and their client is:

Seven Seventeen Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!

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Wireless World

According to the Mobile Ecosystem Forum's recent Mobile Money Report, 61% of people use their mobile phone to carry out banking activities. Almost half use a dedicated app, and unsurprisingly the most common activity within a mobile banking app is to check balances. However, consumers are also more comfortable with paying bills in an app — with 29% doing so in 2016 compared to 20% in 2014. Person to person payments went up as well, with 22% sending money to other people through an app.

Celent has released a new report titled "A Survey of Retail Banking Channel Systems in North America: Omnichannel Emerges" that shows that spending priorities since 2010 have steadily shifted from physical to digital channels. Mobile is now broadly the highest channel priority among the majority of institutions. “Mobile banking platform competitiveness is now most every institution`s top technology priority — and rightly so. This is evident in the pace of new mobile banking capabilities being introduced,” commented report author Bob Meara. However, he notes that "fully half of surveyed institutions don`t have an individual or group tasked with omnichannel delivery and have no strategy yet in place to bring it about.”

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Wireless World Sponsored by
Member Access Pacific (MAP)

MAP

 

The MAP App™ is the first network-branded prepaid card exclusively serving credit unions to offer mobile banking -
contact us now to learn more about this market-leading innovation for credit unions:

(866) 598 - 0698

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Security Section

Ntrepid Corporation`s secure isolated browser, Passages, helps protect organizations from Web-based attacks, including Web-delivered malware, watering hole attacks, spear phishing, passive information leakage, and drive-by downloads. It isolates the browser in a secure virtual machine and at the end of every browsing session, or any time the user desires, this virtual machine is completely destroyed along with any malware that may have been encountered. Additionally, Passages hides user identity and corporate affiliation, significantly reducing the ability of adversaries to conduct targeted social engineering attacks.

Cybereason unveiled a new Endpoint Security Platform that includes next-generation antivirus (NGAV) functionality at RSA Conference 2017 in San Francisco. The company believes the key to stopping adversaries is behavioral analysis that enables early detection and response, and that detection is the driving force enabling all other security activities to take place, including execution prevention, blocking, investigation, forensics and response.

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Leaders Roundtable

Security:

Battling Security Fatigue – Working Towards Usable Security

 

 

 

Onbase by Hyland Software - https://www.onbase.com
Read Steve Comer's comments:
https://www.cunews.com/OnBase.pdf

 

Millennial Vision - http://www.mviusa.com
Read Scott Cowan's comments:
https://www.cunews.com/MVi.pdf

 

NetWatcher - http://www.netwatcher.com
Read Scott B. Suhy's comments:
https://www.cunews.com/NetWatcher.pdf

 

MVi
Nintex - https://www.nintex.com
Read Mike Fitzmaurice's comments:
https://www.cunews.com/Nintex.pdf

 

Network Bix USA
 
Network Box - https://www.networkboxusa.com  
Read Pierluigi Stella's comments:

 

Pure IT Credit Union Services - http://pureitcuso.com
Read Kyle Stutzman's comments:
https://www.cunews.com/PureITCUSO.pdf

 

Security Compliance Associates - http://www.scasecurity.com
Read Jim Brahm's comments:
https://www.cunews.com/SCA.pdf

 

SentinelOne - https://www.sentinelone.com
Read Jeremiah Grossman's comments:
https://www.cunews.com/Sentinelone.pdf

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Technology and Marketing

Mobile marketing proponents contend that this method is a cost-effective way to reach lots of younger consumers in an immediate, interactive way that builds brand loyalty and leads to higher conversion rates. In order to do this, credit unions must leverage the native functionality of phones and tablets to deliver messages (open an account, transfer a balance, increase a credit line, etc.) to members via:

- Text messages (SMS)

- Multimedia messages (MMS)

- Push notifications

- Geolocation marketing

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Online Banking/E-Commerce/Website Design

PTDL Group, a group of financial institutions and prominent market infrastructures players from all regions of the globe, commissioned research amongst its members, which revealed that 48% believe blockchain will become adopted in the financial post-trade area within three to five years, and 29% expect this to happen within the next one to two years. Other key findings include:

· Research reveals top three benefits of blockchain in the post trade area are operational cost savings (81% of respondents said this), reduced settlement cycles (67%) and transparency (43%)

· 20% of respondents said that the strategic importance of blockchain was ‘very high` in their own organization and 34% said it was ‘high`. Only 7% said it was low

· 78% said industry adoption remained the biggest obstacle to implementing blockchain in a wider post trade industry context. 56% cited regulation and 51% said concerns around confidentiality. 49% said a lack of standardization

In a related story, Microsoft and KPMG announced the opening of new innovation workshops focused on blockchain development dubbed "Blockchain Nodes." The workspaces are intended to serve as hubs for collaborative work on use cases, particularly those focused on financial applications. KPMG competitor Deloitte has already opened blockchain labs, while IBM has launched a network of "garages," in part to develop applications of the technology.

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Internet Access

Amazon Web Services now includes a module called Amazon Chime, a new service that is designed to compete with the likes of WebEx, Skype for Business and GoToMeeting. It supports native applications for Windows, MacOS, iOS and Android. Chime complements Amazon's WorkSpaces cloud virtual desktop as a service offering, as well as AWS`s WorkDocs office suite, WorkMail email service and QuickSight business intelligence service. The service will be available in three pricing tiers. Basic offers users one-on-one voice and video calls, plus group chat capabilities. Plus costs $2.50 per user per month, and adds support for screen sharing and integration with identity management systems through SAML and Active Directory.

Crestron has introduced a new table-top meeting room system dubbed Crestron Mercury. The company claims that Mercury is an all-in-one console that transforms meeting rooms into highly effective collaboration spaces. Mercury enables users to securely present content wirelessly on the room display from a laptop, smartphone, or tablet using built-in Crestron AirMedia. Workers collaborate with co-workers via Crestron Mercury from a laptop or dedicated in-room PC using any soft phone, Web conferencing or UC application, such as Skype for Business, Cisco WebEx, GotoMeeting, or Slack.

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Call Centers

Masergy Communications calls their Cloud Contact Center platform the next generation in customer interaction solutions because it provides an omnichannel system (voice, Web chat, SMS, email, Twitter), along with predictive analytics. The new Cloud Contact Center is an extension of Masergy`s Unified Communication as a Service (UCaaS) solution, and dynamically determines how best to route each interaction based on predictive analytics. It includes browser-based analytics for segmenting, profiling and visualizing all automated call distribution, voice response, and CRM.

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