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 Your source for the latest technology information of interest to credit unions across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

December 4, 2017

This Week's News is Sponsored by Better Branches ~

BB

 

General News

 

The Communal Credit Union Selects Sharetec

Sharetec announced The Communal Credit Union in Grenada has signed with Sharetec as their new credit union core system. The Communal Co-operative Credit Union has been serving its members for more than 53 years.

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Member Driven Technologies Opens New Data Center

Member Driven Technologies (MDT) has opened a new data center in Montana. The facility will host primary processing for the CUSO’s Western credit unions while also strengthening processing redundancies and business continuity for its Eastern credit unions.

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Launch of FIS Code Connect Helps Put FIS Clients at Forefront of Open API Innovation

FIS announced FIS Code Connect, its online gateway that allows FIS clients to access FIS application programming interfaces (APIs) for use in developing and testing innovative new solutions. The initial launch of FIS Code Connect includes more than 300 APIs in the categories of banking, payments and consumer finance. The newly launched gateway also provides access to innovative application use cases built on FIS open APIs, including FIS Enterprise Customer, Mobile Banking and Account Opening.

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Hardware News

 

Toshiba Announces 10TB Surveillance Hard Drive

Toshiba America Electronic Components announced the MD06ACA-V, the latest addition to its SV Series line-up of 3.5-inch hard drives for surveillance applications. The new models are available in capacities up to 10TB with a higher transfer rate compared to previous MD04ABA-V models, helping to enable support for up to 64 camera streams. Higher capacity and transfer rates enable support for higher resolution camera streams to meet changing compliance mandates for surveillance data.

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Dell EMC Amps up Server Performance to Give HCI a Boost

Dell EMC announced that its hyper-converged infrastructure (HCI) portfolio was getting a performance boost thanks to new Dell EMC PowerEdge 14th generation servers. The PowerEdge server platform is designed and optimized for HCI, and offers customers more powerful and predictable performance, according to Dell EMC. It also offers greater configurability to host a wide range of mission-critical software applications on Dell EMC VxRail and XC Series appliances.

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Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)

 

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Software Updates

 

CloudPassage Tackles Container Security with New Solution

Cloud storage and security provider CloudPassage unveiled an encompassing set of automated compliance and controls for containers dubbed “Container Secure.” The solution covers five key elements of container security, including host security, continuous image assurance, runtime configuration assessment, visibility and compliance, and DevOps ecosystem integration.

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What Is Smartsheet? A Spreadsheet-Based Project Management Tool

Smartsheet is part of a new generation of emerging work management tools that includes the likes Clarizen, Workfront, Asana, Planview’s Projectplace, Wrike and others. This article covers how the cloud-based app works and why it is gaining traction.

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Amazon Brings Its Digital Assistant to the Office with Alexa for Business

Amazon's digital assistant Alexa is formally coming to the office through a new effort dubbed Alexa for Business. Alexa is the cloud-based voice service that powers Amazon's line of Echo speakers, and can be integrated into other third-party products through the Alexa Voice Service. Alexa can be used in the conference room to dim the lights or lower the blinds, find an open conference room, or order supplies. So far, it will integrate with products from Cisco, Polycom, and a few others.

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ATMs/Kiosks

 

Cardless ATM Transactions and the 'Full Monty' Mobile Wallet Experience

According to recently published research from The Financial Brand, the biggest trend in 2017 among financial firms is "removing friction," while the second largest marketing spend is on "mobile banking solutions." The author contends that the adoption of mobile technologies is eliminating the friction at the ATM for consumers and validating the notion that "the mobile wallet" has ever-expanding value and utility in today's world. 

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ATMs/Kiosks Sponsored by
Heritage Industries


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CU Success Stories  

 

Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  

Adapt Telephony Services

Adapt Telephony Services

and their client is:

Chicago Patrolmen's Federal Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!

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Wireless World

 

A Banker in Every Pocket

Umpqua’s BFF is a new mobile app that allows users to conduct virtually every interaction they could perform in a physical branch digitally, with the only exception being cash transactions. Customers can also receive support and advice through their BFF financial expert, who serves as their personal private banker devoted to their banking needs — via voice, video or chat.

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What Makes Mobile Digital Banking so Special Today

This article looks at some current digital banking trends and makes some predictions about the most important trends for 2018.

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Wireless World Sponsored by
Member Access Pacific (MAP)

MAP

 

The MAP App™ is the first network-branded prepaid card exclusively serving credit unions to offer mobile banking -
contact us now to learn more about this market-leading innovation for credit unions:

(866) 598 - 0698

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Security Section

 

Allure Security Unveils Data Loss Detection and Response Platform

Allure Security announced the release of Novo 2.1, which they are calling the "industry’s first Data Loss Detection and Response (DDR) platform." Thye claim that Novo 2.1 demonstrates a radically new approach to solving the enterprise’s greatest security challenge: data loss.

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How Hackers Crack Passwords and Why You Can't Stop Them

Experts agree that it is long past time for companies to stop relying on traditional passwords because password crackers have access to more stolen passwords and better password hacking software and tools than ever before. Attackers who get their hands on a hashed password file use something called "rainbow tables" to decipher the hashes using simple searches. They can also buy special-built hardware designed for password cracking, rent space from public cloud providers like Amazon or Microsoft, or build or rent botnets to do the processing.

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5 Free or Low-Cost Security Tools for Defenders

Defending the enterprise is increasingly getting complex, with cloud, mobile, and IoT services expanding the potential attack surface and yet IT security budgets may remain constrained to address new threats. Here are five free, or low-cost, security tools to extend a security budget:

- Bloodhound, a new open source pen test tool for Microsoft's Active Directory environment.
- Nikto, an open source Web server scanner.
- Reputation Monitor, a free service from AlienVault that conducts threat analysis.
- Ghostery, a free browser extension for private web browsing.
- Google Authenticator, a two-step verification code generator.

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Leaders Roundtable

Core Systems:

Implementing Growth Strategies with the Help of Core Systems


Celent - http://www.celent.com
Read Stephen Greer's comments:
https://www.cunews.com/Celent.pdf

Corelation - http://www.corelationinc.com
Read Theresa Benavidez's comments:
https://www.cunews.com/Corelation.pdf

CU Answers

Enhanced Software Products - https://www.espsolution.net
Read Matt Lefler's comments:
https://www.cunews.com/ESP.pdf


Member Driven Technologies - http://www.mdtmi.com
Read Chris Kowal's comments:
https://www.cunews.com/MDT.pdf

Share One - http://www.shareone.com
Read Teri Van Frank's comments:
https://www.cunews.com/ShareOne.pdf


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Technology and Marketing

 

The Importance of SMB Lending

When effectively managed, an SMB lending strategy sets a FI apart from its peers because it reaches out to an underserved market. FIs that build relationships with local businesses can also decrease friction in the internal underwriting processes - even as they increase SMB lending program profitability and potential loan growth.

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Six Steps FI CMOs Must Take in 2018

If CMOs in the retail banking industry don’t step up and change how they approach marketing, they are putting their careers in jeopardy. The good news is that senior-level financial marketers have an unprecedented opportunity to make themselves more relevant than ever. It all starts with a simple two-letter idea: CX.

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Online Banking/E-Commerce/Website Design

 

Federal Reserve: No Plans for Cryptocurrency

While the Federal Reserve does not have plans to issue digital currency, it is actively researching the underlying technology, said John Williams, president of the San Francisco Federal Reserve Bank. However, the Bank for International Settlements said in a September report that central banks may one day need to issue their own cryptocurrencies.

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How Digital Banking Can Protect Against the Big Tech Invasion

Retail banking is being attacked by both small FinTech firms as well as the big tech giants like Google, Amazon, Facebook, Apple and others. The best defense that traditional FIs can use against this invasion is a strong, personalized digital banking offense.

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Amazon Alexa Skills to Accept Payments

Developers and businesses making skills for Amazon’s Alexa will soon be able to accept Amazon Pay for purchases directly within voice apps from the Alexa Skills Store. Initial skills categories to accept Amazon Pay include donations, restaurants, and event ticketing.

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Internet Access

 

Charter Says Its Hybrid Ethernet, Internet Access Approach Will Differentiate Its SD-WAN Service

Charter’s Spectrum Enterprise may have followed Comcast as two of the first cable MSOs to enter the burgeoning SD-WAN market, but the service provider wants to focus its attention on offering different options that allow customers to migrate existing legacy services to next-gen on their own timeline. This service will allow businesses to leverage Ethernet performance, DOCSIS-based broadband Internet connectivity and SD-WAN to create what the service provider calls Hybrid WANs by stitching together native Ethernet WANs and internet-based SD-WAN connections.

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How to Make Your Credit Union Website ADA Compliant

Credit unions are getting sued because their websites aren’t accessible to people with disabilities. As a result, managers and marketers across the country are in a near panic about making their websites ADA compliant—and rightly so. This article shows you how to make your website compliant with ADA requirements. It walks you through each guideline and explains what needs to be done. Some things you can do yourself and others need to be handled by your website manager or developer.

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CenturyLink Survey Reveals Hosted VoIP Customers Want to See Efficiency, Usability Improvements

CenturyLink may be motivated to help its business customers save money by migrating to IP-based voice service, but the telco is finding that businesses see efficiency and usability for their employees as the key drivers. Their survey found that in most cases, the movement to a VoIP environment is driven by IT needs to deliver some feature capability than business needs to save money.

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Call Centers

 

Four Contact Center Training Trends

This article covers a a few of the current trends in training. The author made a short list and covers them here, but she notes that there are many more.

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