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 Your source for the latest technology information of interest to credit unions across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

August 7, 2017

This Week's News is Sponsored by Better Branches ~

BB

 

General News

 

RBFCU and CUNA Mutual AdvantEdge Analytics Ink Deal

CUNA Mutual Group announced Randolph-Brooks Federal Credit Union (RBFCU), headquartered in Live Oak, TX, will partner with CUNA Mutual AdvantEdge Analytics to implement its integrated data analytics solution to better serve RBFCU members. With assets exceeding $8 billion, RBFCU serves more than 700,000 members from 55 branch locations throughout Texas.

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IDology Announces Solutions to Protect Contact Centers

IDology announced ExpectID Call Verification, a new addition to its platform, designed to help protect contact centers against growing fraud threats. ExpectID Call Verification aims to increase contact center productivity and reduce call wait times by leveraging real-time mobile carrier data to verify inbound call traffic into a contact center.

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Five More CUs Joined MDC in Q2

MEMBERS Development Company, a CUSO, announced it has added five more credit unions as clients during the second quarter of 2017, raising the number of new owners to seven this year.

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Hardware News

 

Windows 10 S: First Sub-$300 Notebooks out Now, Says Microsoft

Microsoft has started selling the first "affordable" third-party notebooks running its locked-down Windows 10 S. Microsoft announced availability of the Lenovo N23 and N24, which Lenovo unveiled in January. The N23 and N24 for Windows 10 S will cost $249 and $279, respectively, and are available worldwide.

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IBM Breaks Tape Storage World Record with 330 TB of Uncompressed Data on Palm-Sized Cartridge

IBM researchers unveiled a new tape storage solution that holds 330 TB of uncompressed data (roughly equivalent to the text of 330 million books) on a palm-sized cartridge. The prototype uses sputtered magnetic tape and was developed with help from Sony Storage Media Solutions and new innovations in tape technology.

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Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)

 

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Software Updates

 

Experian Uses Alternative Data to Help Verify International Identities

Experian is using alternative data to help verify international identities Email addresses are now an integral part of verification and identity risk assessment checks, much like name, address, SSN, date of birth and even phone number. In fact, because of the opportunity to analyze a deeper set of attributes around an email account, it often proves more valuable. On average, 3.5 billion people have 1.7 billion email addresses. 91% of people keep their email for more than two years and 51 percent of people have the same email for more than ten years.

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Juniper Research: Nearly 6 in 10 Large Corporations Considering Blockchain Deployment

A new study from Juniper Research has found that nearly 6 in 10 (57%) large corporations are either actively considering, or are in the process of, deploying blockchain technology. Amongst companies who have reached the PoC (Proof of Concept) stage, two-thirds (66%) expected blockchain to be integrated into their systems by the end of 2018. However, for issues such as interoperability, the proportion of survey respondents expressing concerns progressively increased as companies proceed towards full deployment, while concerns also rose sharply regarding client refusal to embrace blockchain.

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ATMs/Kiosks

 

Optimal Surcharge Strategies

Each of your ATMs has its own micromarket radius full of variables that influence its respective demand. Analyzing how these variables differ between locations and how they impact ATM demand is the key to unlocking the optimal level of surcharge for your network.

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Aurionpro Launches a Bank in a Box to Reduce Branch Expansion Cost

Aurionpro Solutions announced its Branch-in-a-Box product, the Virtual Teller Machine (VTM), a fully integrated self-service kiosk for automating 90% of banking transactions at the branch level.

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ATMs/Kiosks Sponsored by
Heritage Industries


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CU Success Stories  

 

Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  

CUtopia

and their client is:

Parlin DuPont Employees Federal Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!

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Wireless World

 

4 Ways Fraudsters Exploit Mobile Devices

The Atlanta-based fraud prevention firm IDology identified ways scammers take advantage of the mobile authentication process.

According to IDology, the top ways fraudsters exploit mobile devices are:

1. SMS interception: Seizing inbound communication such as one-time passcodes to access bank accounts. Increased by 88%.

2. SMS swapping: Fraudsters call a center to reactivate a mobile number to a SIM in their possession; all communication is rerouted to that device. Up by 200%.

3. SIM cloning: Copies SIM values and impersonates subscriber; obtains all incoming communication. Increased by 25%.

4. Recycling phone numbers: Reactivating a number attached to another person’s account. Up by 11%.

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6 Essentials of a Customer Loyalty-Building Mobile Banking App

According to The Archer Group, FIs need to design their apps with these six requirements in mind:

1) Simple; 2) Streamlined; 3) Transparent; 4) Secure; 5) Instant and 6) Part of a complete customer experience.

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Wireless World Sponsored by
Member Access Pacific (MAP)

MAP

 

The MAP App™ is the first network-branded prepaid card exclusively serving credit unions to offer mobile banking -
contact us now to learn more about this market-leading innovation for credit unions:

(866) 598 - 0698

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Security Section

 

Forcepoint Offers Cloud-Based Behavior Analytics

Forcepoint has added to its cloud security portfolio new behavior-driven controls that aim to simplify protection of employees, critical business data and intellectual property. New capabilities are now available across the Forcepoint CASB, Forcepoint Web Security and Forcepoint Email Security modules.

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WWPass Releases PassHub Password Manager to Help Protect User Credentials

WWPass, a global cybersecurity company that provides identity, authentication and access management (IAM) technology, announced the availability of PassHub, a free password manager. Unlike other password managers that require an additional master password or optional multi-factor authentication, PassHub is only accessible through WWPass’ PassKey Lite app, with the goal of helping to ensure the highest level of security and convenience for users.

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Leaders Roundtable

Online and Mobile Banking:

Removing Friction from the Digital Experience


 
IMM - http://www.immonline.com  
Read Michael Ball's comments:

Javelin Strategy & Research - http://www.javelinstrategy.com
Read Mark Schwanhausser's comments:
https://www.cunews.com/Javelin.pdf

Kony - http://www.kony.com
Read Antonio Sanchez's comments:
https://www.cunews.com/Kony.pdf

PSCU - http://www.pscu.com
Read Eric Goscicki's comments:
https://www.cunews.com/PSCU.pdf

StrategyCorps - http://www.strategycorps.com
Read Dave DeFazio's comments:
https://www.cunews.com/StrategyCorps.pdf

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Technology and Marketing

 

When Snapchat and Instagram Stories Meet Mortgages

Savvy loan officers are joining an increasing number of real estate agents who post daily, short-term content on Snapchat and Instagram — so-called disappearing stories — to raise their profiles in their communities. Those stories are said to be helping mortgage professionals build name recognition, increase referrals and reach more of their core audiences.

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Why Free Checking Is Not No. 1

The Moebs Checking Study found there are 10 checking account types. The most popular checking type, interest checking, is comprised of $574 billion in deposits, or 28% of the total $2 trillion that is deposited in checking accounts nationally.

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A Staff to Fly Your Best Colors

Branch locations are closing and footprints shrinking, but branches continue to play an important part of the consumer experience. According to a recent JD Power U.S. Retail Banking Satisfaction Study, overall satisfaction rates higher among consumers who use both the branch and mobile banking.

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Online Banking/E-Commerce/Website Design

 

USAA Rolls out Innovative Conversational AI Solution

Going beyond traditional rules-based voice or chatbot digital banking solutions, a non-bot, natural language banking experience is being offered to USAA members in an Amazon Alexa pilot with Clinc. USAA says that users can perform common banking tasks, ask questions related to account balances and spending patterns, and receive fast, accurate and personalized responses.

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Eye on P2P: Link-up Opportunities with Prepaid Cards; PayPal’s Dominance

Two recent studies have produced some interesting insights about person-to-person payments. One from Auriemma Consulting Group spells out the similarities among users of prepaid cards and P2P services, and suggests that prepaid card issuers could get more usage of their products if they can find ways to link them to P2P services. The other shows just how strong PayPal’s hold in money transfers and P2P and other payments is.

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You Can Now Use PayPal Through Skype’s Mobileapp

Paypal announced a new deal with Skype that will allow users in 22 countries worldwide to send money to other Skype users through an updated version of the Skype mobile app. To be clear, the feature is designed for sending money between friends and family – not payments for goods or services from a business.

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Internet Access

 

VSG: AT&T, Verizon, Spectrum Enterprise Take Dominant Spots in On-Net Fiber Business Connections

When it comes to on-net fiber in business buildings, Vertical Systems Group revealed in its new U.S. Fiber Lit Buildings LEADERBOARD report that 11 service providers have the largest presence. The research group said that retail and wholesale fiber providers with 10,000 or more on-net fiber-lit commercial buildings in the U.S. qualify for this new benchmark. The top 11 providers on VSG’s list include a mixture of traditional telcos, cable providers and a competitive carrier: AT&T, Verizon, Spectrum Enterprise, CenturyLink, Comcast, Level 3, Cox, Lightower, Zayo, Altice USA and Frontier.

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Monitor Cloud Services for Compliance, Security from a Single View

Qualys aims to address issues of security and visibility with its new app framework, CloudView, which complements existing Qualys services for security, compliance and threat intelligence with real-time monitoring of all enterprise cloud services from a single dashboard.

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Cato Adds IPS as a Service with Context-Aware Protection to Cato SD-WAN

Cato introduced a context-aware Intrusion Prevention System (IPS) as part of its Cato Cloud secure SD-WAN service. Cato’s cloud-based IPS is fully converged with the rest of Cato’s security services, which include next generation firewall (NGFW), secure web gateway (SWG), URL filtering, and malware protection.

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IDC: SD-WAN Growth Is Exploding for at Least the Next 5 Years

Just $225M in 2015, sales of SD-WAN gear will hit $1.19 billion this year as organizations use it to resolve challenges created by increasing cloud, mobile, big data and analytics traffic. As organizations look to better connect their remote and branch office employees and provide them better quality network services, SD-WAN will continue to grow.

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Call Centers

 

Establishing Their Contact Centers as Omni-Channel Hubs

Bain & Company has highlighted multiple ways to transform contact centers into a mission-critical core of the credit union. The company’s suggestions include:

- Consider the end-to-end member experience.
- Actively manage members’ migration to digital.
- Train and reward agents.
- Take advantage of technology.
- Be agile.

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The Secrets of Award-Winning Outsourced Service

This article features an interview with Neal Topf, President of Callzilla. The ICMI Global Contact Center Awards recognizes one outstanding outsourcing provider each year. This year’s award recipient was Callzilla.

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