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 Your source for the latest technology information of interest to credit unions across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

August 28, 2017

This Week's News is Sponsored by Better Branches ~

BB

 

General News

 

Key West CU Selects Sharetec as Their New Core

Sharetec announced that Monroe County Teachers Federal Credit Union in Key West, FL, has selected Sharetec as their new core system.

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FIS and Equifax Unveil OnlyID

FIS and Equifax have teamed up jointly offer OnlyID, an identity verification solution that helps provide a higher level of account protection and personal control through a single, secure digital log-in, consisting of the consumer’s thumbprint or another unique identifier. This identity solution, which can be used across multiple accounts, will be offered by financial institutions and e-retailers who participate in the OnlyID Network. 

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PowerNet CU Signs Core DP Contract with CU*Answers

CU*Answers announced that $85M Tampa, Florida-based PowerNet Credit Union recently executed a contract to migrate its existing core data processing system over to CU*BASE, the CUSO’s flagship solution.

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Hardware News

 

Researchers Develop Magnetic RAM to Improve Energy Efficiency

Researchers have developed a new kind of Random Access Memory (RAM) which uses magnetic materials to improve energy usage and efficiency. Scientists say that MELRAM looks "promising" for computer hardware which demands low energy consumption but high read/write rates.

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Intel Boosts 2-in-1 Laptop Speeds by up to 40% with New 8th-Gen Quad-Core Chips

Intel is launching its eighth-generation laptop processors with new chips it claims are up to 40% faster than the previous generation. The new 8xxx U-series processors are low-power chips, aimed at thin and light laptops, 2-in-1 machines, and mini-computers.

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Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)

 

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Software Updates

 

Microsoft Rolling out Big Changes to Its Premier Customer Support Program

As the pieces of Microsoft's recent sales reorganization are continuing to fall into place, Microsoft is undertaking a massive overhaul of its Premier Support organization -- its services unit that provides businesses with issue resolution, planning assistance, infrastructure design guidance and IT education.

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Illumio 2.0 Helps Take the Complexity out of Micro-Segmentation

This week Illumio announced version 2.0 of its software-based segmentation solution, which aims to bring greater visibility and automation to micro-segmentation.  Illumio currently has an offering called the “adaptive security platform” (ASP) that helps organizations visualize the flows in a data center. Software-based segmentation helps make it possible to move to a true zero trust security model with granular, fine-grained network segments.  

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Top Windows Server 2016 Features That Organizations Are Deploying

Windows Server 2016 has been out for a year now and there are clear features in Windows 2016 that organizations are adopting and integrating into their network environment. Here are few of those features:

- Hyper-converged infrastructure
- Storage Spaces Direct (S2D)
- Privileged Access Management for Active Directory
- Better time accuracy to 1ms

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Microsoft Goes All in on Containers in the Cloud with Extended Red Hat Partnership

Microsoft and Red Hat are extending their enterprise partnership in an effort to make it easier for customers to adopt and deploy container technology. This includes native support for Windows Server containers on Red Hat OpenShift Container Platform, Red Hat OpenShift Dedicated on Microsoft Azure, and SQL Server on Red Hat Enterprise Linux and OpenShift.

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ATMs/Kiosks

 

Credit Unions Testing 3D Holograms on ATMs

Utah-based Prosperity Investments, which operates the Joyful ATM brand, announced that it has partnered with California-based Provision Interactive Technologies to put 3-D holographic displays into as many as 48,000 ATMs throughout the United States and 68 other countries over the next 72 months. The ATMs will project 3-D holographic advertisements, users that approach the ATMs can redeem coupons for the advertised products.

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Cash, Money Orders and Stamps Mingle in the Mini Bundle ATM

Brooklyn, New York-based inventor Chanmattee Bachoo has launched the Mini Bundle ATM. In addition to cash, the patent-pending machine dispenses money orders and stamps 24/7, and also accepts deposits.

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A Cardless, Cashless Society Is in Our Future, Visa Digital Chief Predicts

Visa recently unveiled a new technology that allows people to pay for goods and services by scanning a QR code on a mobile device. A Visa spokesperson noted that "what the time horizon is for a cardless future I don’t know, but ultimately we are going to be in a position where you don’t need a physical element to carry around with you to provide the information you need to pay."

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ATMs/Kiosks Sponsored by
Heritage Industries


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CU Success Stories  

 

Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  

CU*Answers

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and their client is:

Element Federal Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!

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Wireless World

 

Fiserv Tablet Technology Enables Secure Instant Card Issuance in Branch

Fiserv announced the launch of its Instant Issue Advantage wireless tablet solution, with the goal of putting instantly issued and activated cards in the hands of verified cardholders to begin using immediately.

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Despite Obstacles, U.S. Contactless Payments Will Reach 34% in 5 Years

It’s what some may consider a bold forecast for contactless payments in the United States, but Juniper Research is predicting that, by 2022, 34% of electronic payments will be contactless, up from less than 2% in 2017. It predicts that these types of cards will overtake smart phone-based payments services, such as Apple Pay, Samsung Pay, and Android Pay, by 2022.

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ZoOm's Facial Recognition Software Replaces Passwords in Mobile Apps

FaceTec released ZoOm, a universal 3D facial authentication software solution. Capable of verifying identity, three-dimensionality and liveness using only a front-facing selfie camera, ZoOm aims to put an end to passwords when added into any mobile app on any iOS or Android device.

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Test Your Mobile Website Speed and Performance

Google claims that most websites lose half their visitors while loading. That is why they offer this link to test your website's mobile speed on standrd 3G connection.

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Wireless World Sponsored by
Member Access Pacific (MAP)

MAP

 

The MAP App™ is the first network-branded prepaid card exclusively serving credit unions to offer mobile banking -
contact us now to learn more about this market-leading innovation for credit unions:

(866) 598 - 0698

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Security Section

 

VoltDB Unveils Real-Time Predictive Fraud Detection & Prevention

VoltDB introduced a database to help enable real-time predictive fraud detection and prevention. With User Defined Function (UDF) support for SQL, VoltDB v7.6 helps organizations accelerate the identification and prevention of fraud before a transaction is complete, aiming to drastically reduce risk and enhance the consumer's overall brand experience.

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Why Migrating to the Cloud Offers More Security than You Might Think

Migrating to the cloud provides a number of distinct advantages for FIs that directly address many of the highlighted infrastructure problems and security issues. Cloud providers will patch routers automatically, as well as keep software up to date for the good of all their clients. On their own, FIs simply cannot provide this service as well as the likes of Google, Amazon, and Microsoft. Unlike the individual FI with its bespoke IT infrastructure, each of the cloud providers provides enormous economies of scale in the provision of their service.

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Leaders Roundtable

Online and Mobile Banking:

Removing Friction from the Digital Experience


 
IMM - http://www.immonline.com  
Read Michael Ball's comments:

Javelin Strategy & Research - http://www.javelinstrategy.com
Read Mark Schwanhausser's comments:
https://www.cunews.com/Javelin.pdf

Kony - http://www.kony.com
Read Antonio Sanchez's comments:
https://www.cunews.com/Kony.pdf

PSCU - http://www.pscu.com
Read Eric Goscicki's comments:
https://www.cunews.com/PSCU.pdf

StrategyCorps - http://www.strategycorps.com
Read Dave DeFazio's comments:
https://www.cunews.com/StrategyCorps.pdf

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Technology and Marketing

 

CU’s New Website Customizes Experience According to Age

Collins Community Credit Union has launched a new website that implements an element of personalization based on the user’s year of birth. Visitors will have the option to input their birth year and the site will deliver custom content and recommended products based on three different segments. They state that their new website enables an improved user experience and a responsive design.

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Don't Worry, Marketers. Robots Won't Replace You... Yet.

Robots aren't taking over marketing quite yet. But columnist Joe Hyland says if you want to save your job from AI, you need to make a human connection and climb up the marketing ladder. A great marketing campaign requires an even greater connection with people; that’s something only humans are capable of. Now, more than ever, the role of the marketer is to be both a technologist — an expert in automated technology — and, perhaps more importantly, to be human — to actively connect and empathize with customers at every point of engagement.

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Online Banking/E-Commerce/Website Design

 

Amazon, Facebook, Google Et Al Pose Bigger Threat to FIs than FinTech Startups

According to the study, 'Beyond Fintech: A Pragmatic Assessment of Disruptive Potential in Financial Services', the challenge to FIs is down to large technology firms hollowing out the value proposition of these institutions by carrying out more core functions, even as FIs lean ever more heavily on them to compete. The report highlights cloud computing, customer-facing artificial intelligence and Big Data analytics as three capabilities that are becoming critical to the competitive differentiation of FIs. All three are domains where the tech giants have far deeper experience than their FI counterparts and where scale effects will make it difficult for FIs to catch up.

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Venmo Users Won't Be Swayed by 'Real-Time' P2P

P2P remains on the rise, and PayPal’s app Venmo remains the service to beat despite the rise of other real-time transfer services. When it comes to transfers, FI P2P users unsurprisingly transact much higher amounts, averaging at about $450, while Venmo transactions average around $25.

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Internet Access

 

The Future of Disaster Recovery Lies in a Future Without the Public Internet

The number one application on organizations’ minds when they are mapping out cloud migration strategies is disaster recovery (DR). Consequently, disaster recovery has become a primary source of value for enterprises who are not only pursuing cloud adoption, but who are also building out hybrid- or multi-cloud strategies.

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SDN: Technology to Cut Costs, Speed New Services

IT execs need to understand the benefits of this network technology in data centers and elsewhere. One of the most important distinctions between traditional networks and SDNs is that the SDN controllers (or controller functionality if not on a dedicated appliance) have northbound interfaces that can communicate with applications via application programming interfaces (APIs), which enables application developers to program the network directly.

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Call Centers

 

The Evolution of Self-Serve Customer Service

Self-serve is an integral part of omni-channel service, seamlessly integrating with the customer experience across social media, live chat, email and phone. Every transaction is captured and stored so that when a consumer does eventually interact with a live agent, the agent understands their journey and what steps they have already taken towards reaching resolution.

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NICE Introduces Compliance Center – a Dedicated Solution for Compliance Assurance and Management

NICE announced the introduction of NICE Compliance Center, a compliance recording solution for contact centers. Combining NICE's recording platform with analytics capabilities and end-to-end media encryption, Compliance Center aims to reduce the risk of regulatory breaches while helping to centralize all compliance management activities.

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