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 Your source for the latest technology information of interest to credit unions across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

August 14, 2017

This Week's News is Sponsored by Better Branches ~

BB

 

General News

 

Three CUs Renew with ESP

ESP announced that three credit unions have agreed to renew their core processing contracts. Rockford Bell Credit Union, Toledo Postal Employees Credit Union, and Cottonwood Community Federal Credit Union have chosen to continue serving their members on the FORZA3™ platform.

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Share One and eDOC Innovations Partnership

Share One, a leading CUSO core processing software developer, announced a new partnership with eDOC Innovations, a CUSO specializing in mobile enterprise digital transaction management.

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Kony Unveils New Platform for Delivering next Generation Digital Experiences

Kony announced a new release of its Kony AppPlatform offering. With its new V8 release, Kony is aiming to help not only professional developers meet ever increasing demand for apps, but also citizen developers within organizations design, develop and deliver omnichannel apps fast by attempting to simplify the app development and deployment process.

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CU*Answers Lender*VP Hits Milestone

Lender*VP, a division of CUSO CU*Answers, announced that it has updated more than one million credit records through its soft pull credit score service for 72 participating clients since the beginning of the 2017 fiscal year starting October 2016.

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Hardware News

 

JPMorgan Pulls out Instant-Issue Debit Card Machines out of All Branches

JPMorgan Chase has reportedly canceled a program in which cardholders could replace lost debit cards instantly at their branches. The Wall Street Journal reported the move on the part of JPMorgan is prompted partly by efforts to clamp down on fraud. However, a spokeswoman said there were numerous factors that prompted the move, such as renewed efforts to slash costsm and also pointed out that fraud issues with debit cards covered less than 1 percent of all consumer fraud.

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Intel Shows off New 'Ruler' SSD

Intel wants to transform data center storage with new SSD (solid state drive) form factors. According to Intel, "the new 'ruler' form factor, so-called for its long, skinny shape, shifts storage from the legacy 2.5-inch and 3.5-inch form factors that follow traditional hard disk drives, and the add-in card form factor, which takes advantage of PCIe card slots, and delivers on the promise of non-volatile storage technologies to eliminate constraints on shape and size." Based on the Enterprise & Datacenter Storage Form Factor (EDSFF), it uses Intel's 3D NAND technology to allow 1PB of storage to be fitted into a single 1U server.

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Toshiba Announces next Generation Client SSD with 64-Layer 3D Flash Memory

Toshiba America Electronic Components announced the new SG6 series, the latest Toshiba client SSD to feature 64-layer, 3-bit-per-cell TLC (triple-level cell) BiCS FLASH™ to help deliver better transfer speeds and power efficiency. This family of SSDs is designed for mainstream desktops and notebooks, consumer upgrades, as well as applications needing data security.

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Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)

 

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Software Updates

 

The 10 Windows Group Policy Settings You Need to Get Right

Configure these 10 group policy settings carefully, and enjoy better Windows security across the office. They are:

1. Rename the Local Administrator Account

2. Disable the Guest Account

3. Disable LM and NTLM v1

4. Disable LM hash storage

5. Minimum password length

6. Maximum password age

7. Event logs

8. Disable anonymous SID enumeration

9. Don't let the anonymous account reside in the everyone group

10. Enable User Account Control

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Microsoft Unveils Windows 10 pro for Workstations to Support Server-Grade PC Hardware

The high-end edition of Windows 10 Pro will offer unique features that could make it a better fit for compute-intensive and mission critical workloads. One of the core features is the resilient file system (ReFS). "ReFS is designed to be resilient to data corruption, optimized for handling large data volumes, auto-correcting and more. It protects your data with integrity streams on your mirrored storage spaces,"said Microsoft.

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ATMs/Kiosks

 

ATMIA Publishes Industry Blueprint for next Generation ATMs

ATMIA published an industry blueprint for next generation ATMs. It was signed off by an international Consortium of ATM deployers, vendors, suppliers and service-providers.

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NCR to Commence First Windows 10 IoT Enterprise Deployment for ATMs

NCR Corporation announced the deployment of Microsoft’s Windows 10 Internet of Things (IoT) Enterprise software with a leading European financial institution.

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There Are as Many as 500,000 U.S. ATMs Now, Says ATMIA

The estimated number of U.S. ATMs - including those deployed by financial institutions and independent operators, and branded machines - increased 10.5% to at least 475,000 and as many as 500,000, according to the ATM Industry Association.

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ATMs/Kiosks Sponsored by
Heritage Industries


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CU Success Stories  

 

Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  

ACH Payments

and their client is:

Members First Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!

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Wireless World

 

Mitek’s Mobile Verify Now Has NFC Capabilities, an Additional Authentication Factor

Mitek announced the addition of near-field communication (NFC) capability to its Mobile Verify solution. By adding NFC, Mobile Verify can now read the biometric data embedded on RFID chips, delivering definitive authentication assurance simply by touching the document to the smartphone.

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LISNR Introduces Sound-Based Payment Method

LISNR says it has finally cracked payment by sound and, by the end of this year, pay-by-sound may be coming to a store near you — no POS terminal upgrade required.

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Rising Cashless Payments

Evidence is emerging that efforts to convince more consumers to use contactless payments instead of cash for low-value transactions may be having an impact, at least in countries other than the United States for now.

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When Consumers Speed up the Card Replacement Cycle

Despite the heightened security that comes with EMV chips and tokenization, consumers remain worried about their personal data being exposed in a seemingly nonstop parade of breaches. This leads to many cardholders requesting a new card as a precaution, even if they have no evidence that they were directly affected by a particular breach. CPI Card Group will expand and market technology over the next year that allows instant issuance of virtual cards, selling issuers on the benefit of making card accounts available for mobile app use within a few minutes.

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What’s Driving the Return of QR?

With EMVCo releasing QR code payment specifications, Mastercard and Visa are exploring the method for merchant payments, and popular P2P apps like Venmo are using the technology. So it seems like the barcode-based system is resurfacing. Consumers, meanwhile, seem to appreciate the simplicity of the QR code, as the popularity of certain retail payment apps like Starbucks mobile suggests.

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Wireless World Sponsored by
Member Access Pacific (MAP)

MAP

 

The MAP App™ is the first network-branded prepaid card exclusively serving credit unions to offer mobile banking -
contact us now to learn more about this market-leading innovation for credit unions:

(866) 598 - 0698

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Security Section

 

67% of Malware Attacks Came via Phishing in Second Quarter

During the second quarter, cyberattacks soared 24% worldwide with phishing attacks playing a large role and Adobe Flash one of the favorite attack targets. Organizations hit with malware during the second quarter had it delivered via phishing attacks in 67% of the cases, according to a Global Threat Intelligence Center report released by NTT Security.

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Darktrace Releases Version 3 of Its AI Cyber Defense Solution

Darktrace announced the launch of Version 3 (v3) of its Enterprise Immune System. This major upgrade of Darktrace’s flagship cyber defense platform focuses on ease-of-use for new security analysts while aiming to push the upper limits of AI for expert analysts.

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Leaders Roundtable

Online and Mobile Banking:

Removing Friction from the Digital Experience


 
IMM - http://www.immonline.com  
Read Michael Ball's comments:

Javelin Strategy & Research - http://www.javelinstrategy.com
Read Mark Schwanhausser's comments:
https://www.cunews.com/Javelin.pdf

Kony - http://www.kony.com
Read Antonio Sanchez's comments:
https://www.cunews.com/Kony.pdf

PSCU - http://www.pscu.com
Read Eric Goscicki's comments:
https://www.cunews.com/PSCU.pdf

StrategyCorps - http://www.strategycorps.com
Read Dave DeFazio's comments:
https://www.cunews.com/StrategyCorps.pdf

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Technology and Marketing

 

Successful Branch-Based Small Business Programs

Despite the perception that small business owners wouldn’t think of looking to credit unions for financial services, credit unions could be their perfect partners. And by setting up successful branch-based small business programs, a small business member base can lead to excellent returns for CUs.

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How Universal Bankers Meet Universal Consumer Needs

The universal banker model promises to elevate the overall branch visitor experience by way of a hybrid teller/banker role that incorporates educational, sales and marketing expertise. This reduces or eliminates visitor hand-offs and often allows for flexible and extended schedules. In this model, universal bankers can:

  • Freely roam the branches (often in open, inviting and newly reconfigured spaces)
  • Listen more actively
  • Educate and advise branch visitors, or
  • Act as a conduit for more advanced subject matter expertise

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The Marketing That Millennials Want to See from Brands

Since the results of the Millennial’s Choice survey revealed which brands are firm favorites among Millennials, the article pinpoints how these brands have marketed themselves well and what others must offer to get in with this crowd.

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Online Banking/E-Commerce/Website Design

 

Credit Cards Still Have Too Many Fees

The average credit card has six attached fees, despite the increasing consumer preference for no fees at all. This is according to a study by CreditCards.com conducted by Harris Poll, which surveyed 100 general-purpose credit cards. These cards charge a combined 591 fees, with the most common being late payment and cash advance fees (99 and 98 cards charge for these, respectively).

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Oracle Unveils New Global Payments Solution for FIs

Oracle has unveiled its brand new development, Oracle Banking Payments. The product has been built from the ground up, leverages ISO 20022 and supports global and local payment standards (SEPA, Swift 2017, Fedwire, US ACH and Swift’s gpi).

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HoneyDue Tackles Major PFM Challenge: Collaborative Spending

HoneyDue (formerly WalletIQ), uses Yodlee (probably) to aggregate transaction accounts across multiple FIs into one mobile app. Then it provides tools to make it easy to annotate expenses and communicate with each other about what they were. They author contends that collaborative spending tools are an attractive account management option that absolutely should be offered by every FI, card issuer and PFM provider.

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Internet Access

 

The New Branch Office SD-WAN Model

As SD-WAN services mature, it’s proving to be a very interesting time to build branch office networks. The challenge is that it is a fragmented environment. Each layer of the stack - circuits, SD-WAN service, security services and monitoring tools - can be highly optimized using best of breed tools, but with very little overlap between them. Innovative service providers will use these tools to provide a cohesive service to the enterprise, swapping out components as materially better options become available. The well-optimized solutions can deliver a real competitive advantage to the enterprise in terms of cost, performance and operational insights - and it looks like there is even more to come.

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Call Centers

 

What Makes a Great Chatbot? Laser Focus on Users

Chatbots are all the rage right now but they’re virtually useless unless enterprises nail the customer experience. The best chatbots can be continuously improved by line-of-business employees. This article discusses how to ensure your chatbot initiative pays off.

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