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8 Keys to Teller Excellence

Date: Tuesday January 29th from 1:30 pm - 3:00 pm CT | Cost: $195 and 2 CE Credits

8 Keys to Teller Excellence

The goal of every CU is to develop tellers who acquire the necessary skills to proficiently deal with members, utilize loss prevention techniques and put a harmonious touch into every transaction. Whether the teller is new or a veteran, there is an opportunity during this webinar to learn tips and techniques that will make them more efficient, confident and prepared to tackle their daily responsibilities.

As the first person seen by most member, the teller fills a critical role in brand and reputation reinforcement. Plus, knowing what to say to unhappy depositors is as important to the job of a teller as is accuracy in handling large sums of cash. Being able to use finesse when handling sticky situations, as well as, being capable of following procedures when processing transactions are examples of the high expectations that come with this job.

The 8 Keys to Teller Excellence webinar is designed to develop alert, capable tellers who can minimize losses, follow explicit instructions and provide quality member service.

covered topics:

The 8 Keys:
- Professional Maturity
- Manage Your Image
- Follow Procedure
- Scrutinize Transactions
- Minimize Cons and Scams
- Provide Extraordinary Service
- Ace Cross-Selling
- Master the Balancing Act

Who Should Attend: Tellers, Head Tellers, Teller Supervisors, and Trainers would all benefit from this webinar.

Speaker: Janice Branch has been a senior training consultant for InterAction Training for twenty years. She is a very seasoned presenter that has all the right stuff to wow her participants about the subject matter. Prior to joining InterAction Training, Janice was the Senior Manager of Training for Consolidated Communications where she managed, designed, coordinated and presented training programs for this multi-state telecommunications company with over 1000 employees. Janice has obtained a Bachelor of Business Administration with a major in Management from Almeda University and is certified by the University of Houston in Leadership and Management. In addition, Janice has obtained trainer certifications from Achieve Global and Development Dimensions.

Webinar 20 Paid

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8 Keys to Teller Excellence

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